Modelling viable business process for information technology policy management

Information and Communication Technology (ICT) policy is a code that clarifies the duties, responsibilities and rights of technology stakeholders and specifies acceptable and efficient ICT utilization. ICT policy life cycle encompasses four main processes which are: development, implementation, moni...

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Main Author:	Alinaghian, Reza
Format:	Thesis
Language:	English
Published:	2013
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/35870/5/RezaAlinaghianPFSKSM2013.pdf
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id	my-utm-ep.35870
record_format	uketd_dc
spelling	my-utm-ep.358702017-09-12T06:07:27Z Modelling viable business process for information technology policy management 2013-01 Alinaghian, Reza QA75 Electronic computers. Computer science Information and Communication Technology (ICT) policy is a code that clarifies the duties, responsibilities and rights of technology stakeholders and specifies acceptable and efficient ICT utilization. ICT policy life cycle encompasses four main processes which are: development, implementation, monitoring and evaluation. In many cases, the processes that form the life cycle of ICT policy usually stopped or failed at starting phase(s), including the case study in this research. Failures in ICT policy management may compromise ICT security, control and strategy in addition to incurring unnecessary expense. This study explored the challenges and issues in managing ICT policy in one of the Malaysian Public Institutions of Higher Education. Qualitative research and case study method were utilized to provide greater insight into this complicated phenomenon. An in-depth analysis and elaboration was performed using Viable System Model (VSM) and Hermeneutics method to diagnose and identify weaknesses, mismatches and viable requirements. Subsequently, a business process model for ICT policy management is proposed in order to resolve the diagnosed problem. The model combined the perspectives of systemic functions and organizational structure of VSM with organizational processes and entities (Business Process Modeling, BPM). The application of VSM accommodated environmental dynamism, encouraged sustainable development and provided a sound theoretical platform. In combination with BPM, emphasis shifted from a specific, isolated policy domain to a business process model designed to manage overall ICT policy. An ICT policy management prototype was also developed based on the model. The model and prototype system have been verified through the case study. The thesis provided mechanisms in the form of a business process model and prototype system to facilitate, guide and improve ICT policy management 2013-01 Thesis http://eprints.utm.my/id/eprint/35870/ http://eprints.utm.my/id/eprint/35870/5/RezaAlinaghianPFSKSM2013.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:70079?site_name=Restricted Repository phd doctoral Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Alinaghian, Reza Modelling viable business process for information technology policy management
description	Information and Communication Technology (ICT) policy is a code that clarifies the duties, responsibilities and rights of technology stakeholders and specifies acceptable and efficient ICT utilization. ICT policy life cycle encompasses four main processes which are: development, implementation, monitoring and evaluation. In many cases, the processes that form the life cycle of ICT policy usually stopped or failed at starting phase(s), including the case study in this research. Failures in ICT policy management may compromise ICT security, control and strategy in addition to incurring unnecessary expense. This study explored the challenges and issues in managing ICT policy in one of the Malaysian Public Institutions of Higher Education. Qualitative research and case study method were utilized to provide greater insight into this complicated phenomenon. An in-depth analysis and elaboration was performed using Viable System Model (VSM) and Hermeneutics method to diagnose and identify weaknesses, mismatches and viable requirements. Subsequently, a business process model for ICT policy management is proposed in order to resolve the diagnosed problem. The model combined the perspectives of systemic functions and organizational structure of VSM with organizational processes and entities (Business Process Modeling, BPM). The application of VSM accommodated environmental dynamism, encouraged sustainable development and provided a sound theoretical platform. In combination with BPM, emphasis shifted from a specific, isolated policy domain to a business process model designed to manage overall ICT policy. An ICT policy management prototype was also developed based on the model. The model and prototype system have been verified through the case study. The thesis provided mechanisms in the form of a business process model and prototype system to facilitate, guide and improve ICT policy management
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Alinaghian, Reza
author_facet	Alinaghian, Reza
author_sort	Alinaghian, Reza
title	Modelling viable business process for information technology policy management
title_short	Modelling viable business process for information technology policy management
title_full	Modelling viable business process for information technology policy management
title_fullStr	Modelling viable business process for information technology policy management
title_full_unstemmed	Modelling viable business process for information technology policy management
title_sort	modelling viable business process for information technology policy management
granting_institution	Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department	Faculty of Computer Science and Information System
publishDate	2013
url	http://eprints.utm.my/id/eprint/35870/5/RezaAlinaghianPFSKSM2013.pdf
_version_	1747816375902011392

Modelling viable business process for information technology policy management

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