Implementing customer relationship management and service quality in supporting ICT services for CICT, UTM

Implementing customer relationship management and service quality in supporting ICT services for CICT, UTM

Good customer relationships are the heart of organizational success. The world today has come to recognized that positive relationships with customers are crucial to an organizationâ€™s long-term success. ICT service organizations are no exception. These organizations face greater challenge as they...

Saved in:

书目详细资料
主要作者:	Abdul Wahab, Nur Ilham
格式:	Thesis
语言:	English
出版:	2005
主题:	QA75 Electronic computers Computer science
在线阅读:	http://eprints.utm.my/id/eprint/3599/1/NurIlhamAbdulWahabMFSKSM2005.pdf
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM
由: Ayat, Masarat
出版: (2008)

Development knowledge expert repository system for IT professionals at CICT, UTM
由: Ishak, Zam Zarina
出版: (2006)

A proposed methodology to develop disaster recovery plan for CICT UTM
由: Sheikh Ali, Hussein Yusuf
出版: (2014)

Service innovation knowledge framework for ICT postgraduate students in UTM
由: Mahmoud Ali , Waleed Kamaleldin
出版: (2010)

Customer relationship management model for Alumni Liaison Unit (UTM)
由: Ahmadi, Hossein
出版: (2012)

ICT service quality measurement framework for Malaysian universities context
由: Nor, Rozi Nor Haizan
出版: (2013)

Perceived service quality vs customer expectation in motorcycle shop
由: Nouri, Aida Khoshraftar
出版: (2014)

Effectiveness of e-learning implementation at UTM
由: Kurnia, Rizka Dhini
出版: (2009)

Success factors for ICT shared services in higher education institutions
由: Mhd. Hashim, Noreen
出版: (2018)

ICT shared service framework for E-government among organizations
由: Hafizi, Ravika
出版: (2018)

Investigating customer relationship management and service quality in higher education in Malaysia case study : School of Graduate Studies, Universiti Teknologi Malaysia
由: Virgiyanti, Wiwied
出版: (2007)

Study in implementing the use of computer on assessments in UTM (FSKSM)
由: Soleimannejadian , Nima
出版: (2010)

Customer management solutions for voice over internet protocol (VOIP) services
由: Buyut, Veronica Clement
出版: (2008)

Usability study of UTM's school of graduate studies (SPS) website for customer satisfaction
由: Mohd. Razali, Norrazizie
出版: (2009)

Service quality optimisation scheme of mobile video stream service
由: Herman, Herman
出版: (2015)

Development of stakeholder analysis matrix for satisfaction of e-learning implementation in UTM
由: Abd Elrahman Karar, Almansor Mubarak
出版: (2009)

Post - implementation strategy for the adoption of e-portfolio among UTM students
由: Uisimbekova, Anar
出版: (2009)

Quality of service acceptance model for cloud service in Palestinian higher education institutions
由: Ahmed Bsharat, Marwan Husam
出版: (2021)

Factors affecting the information security awareness in maldives customs service
由: Naaif, Ibrahim
出版: (2015)

Enhancing The Quality Of Service In Mobile Networks Based On Nemo Basic Support Protocol
由: Alshaibani, Badiea Abdulkarem Mohammed
出版: (2018)

Co-creation of value between customers and providers in government e-service delivery
由: Ademola, Adeleke Imran
出版: (2013)

A service quality assessment instrument for the bioinformatics information sources
由: Abd. Aziz, Nursyarafina
出版: (2009)

An integrated service architecture framework for information technology service management and enterprise architecture
由: Nabiollahi Najafabadi, Akbar
出版: (2012)

Pattern discovery in UTM library circulation database
由: Jafarkarimi, Hosein
出版: (2011)

An adaptive trust based service quality monitoring mechanism for cloud computing
由: Firdhous, Mohamed Fazil Mohamed
出版: (2016)

Support Vector Machine Based Cloud Quality Of Service Violation Prediction With Rule-Based Rectification
由: Wong, Tong Sheng
出版: (2019)

Web-based assessment of information systems services quality in Malaysian government agencies
由: M. Masilamani, M. Poobalan
出版: (2005)

Categorizing system criticality guideline for UTM health centre
由: Mohamed, Ali Abdulwahid
出版: (2014)

Knowledge sharing portal for international postgraduate students in UTM
由: Al-Qubati, Nadhmi Abduljalil Gazem
出版: (2009)

Service discovery protocols using JINI
由: Yahya@Atan, Roshayati
出版: (2009)

Public e-service framework towards sustainable service delivery
由: Sutan Ahmad Nawi, Haslinda
出版: (2016)

Web services choreography testing using semantic service description
由: Mohd. Rusli, Hazlifah
出版: (2017)

A study of trusted computing implementation in public sector information, communication and technology (ICT) domain
由: Isnin@Hamdan, Rusnita
出版: (2010)

Critical information assets disaster management audit model for UTM student information system
由: Aminu Mu’Azu, Abubakar
出版: (2010)

Customer relationship management system for Perpustakaan Sultanah Zanariah
由: Nicholas , Jeremy Francis
出版: (2009)

Multi-constrained mechanism for intra-body area network quality-of-service aware routing in wireless body sensor networks
由: Zuhra, Fatima Tul
出版: (2020)

Customer knowledge management antecedent factors for enterprise software quality
由: Khosravi, Arash
出版: (2017)

An electronic service quality transactional model of attraction, trust and loyalty for interactive healthcare portal
由: Foroutani, Saman
出版: (2016)

Hierarchical quality-of-service-based job scheduling system for market-oriented grid computing
由: Bouyer, Asgarali
出版: (2011)

Mckeen matrix application portfolio: a case study in UTM
由: Abu Bakar, Suhaira
出版: (2015)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group