Implementing customer relationship management and service quality in supporting ICT services for CICT, UTM
Good customer relationships are the heart of organizational success. The world today has come to recognized that positive relationships with customers are crucial to an organization’s long-term success. ICT service organizations are no exception. These organizations face greater challenge as they...
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| Format: | Thesis |
| Language: | English |
| Published: |
2005
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| Online Access: | http://eprints.utm.my/id/eprint/3599/1/NurIlhamAbdulWahabMFSKSM2005.pdf |
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