Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training

An Enterprise resource planning (ERP) system is a company wide information system that integrates all aspects of a business and promises one database, one application across the entire enterprise. ERP implementation has been an important activity for improving efficiency and is a critical investment...

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Main Author:	Soltani, Sheida
Format:	Thesis
Language:	English
Published:	2013
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/36720/1/SheidaSoltaniMFSKSM2013.pdf
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id	my-utm-ep.36720
record_format	uketd_dc
spelling	my-utm-ep.367202017-09-18T01:45:09Z Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training 2013-01 Soltani, Sheida QA75 Electronic computers. Computer science An Enterprise resource planning (ERP) system is a company wide information system that integrates all aspects of a business and promises one database, one application across the entire enterprise. ERP implementation has been an important activity for improving efficiency and is a critical investment that can significantly affect future performance of a company. Consultant participation and user training are essential factors that can contribute to ERP implementation satisfaction. Studies examining the effects of consultant participation and user training on ERP implementation satisfaction are rare. Thus, this present study was designed to fill this gap in research. A relevant research model was developed to test three (3) hypothesized paths among the study’s variables, namely consultant participation, user training, ERP implementation satisfaction. Data was collected by survey questionnaires from 109 of ERP users. The Smart PLS tool was used for data analysis. In sum, the results of this research show that (1) ERP implementation satisfaction depends on consultant participation especially on the quality of consultants’ services and user training. (2) User training plays a mediator role between consultant participation and ERP implementation satisfaction. 2013-01 Thesis http://eprints.utm.my/id/eprint/36720/ http://eprints.utm.my/id/eprint/36720/1/SheidaSoltaniMFSKSM2013.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Soltani, Sheida Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training
description	An Enterprise resource planning (ERP) system is a company wide information system that integrates all aspects of a business and promises one database, one application across the entire enterprise. ERP implementation has been an important activity for improving efficiency and is a critical investment that can significantly affect future performance of a company. Consultant participation and user training are essential factors that can contribute to ERP implementation satisfaction. Studies examining the effects of consultant participation and user training on ERP implementation satisfaction are rare. Thus, this present study was designed to fill this gap in research. A relevant research model was developed to test three (3) hypothesized paths among the study’s variables, namely consultant participation, user training, ERP implementation satisfaction. Data was collected by survey questionnaires from 109 of ERP users. The Smart PLS tool was used for data analysis. In sum, the results of this research show that (1) ERP implementation satisfaction depends on consultant participation especially on the quality of consultants’ services and user training. (2) User training plays a mediator role between consultant participation and ERP implementation satisfaction.
format	Thesis
qualification_level	Master's degree
author	Soltani, Sheida
author_facet	Soltani, Sheida
author_sort	Soltani, Sheida
title	Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training
title_short	Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training
title_full	Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training
title_fullStr	Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training
title_full_unstemmed	Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training
title_sort	assessing critical success factors for erp implementation satisfaction: a study of consultants participation and user training
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2013
url	http://eprints.utm.my/id/eprint/36720/1/SheidaSoltaniMFSKSM2013.pdf
_version_	1747816449460666368

Assessing critical success factors for ERP implementation satisfaction: a study of consultants participation and user training

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