Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia

The construction industry has many factors which contribute to disputes. Disputes waste money and also take attention and energy away from the project. Disputes limit and distort communication and destroy relationships. Dispute can also arisen from construction claim. The contractor can be a claiman...

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Main Author:	Rozamurtina, Dewi
Format:	Thesis
Language:	English
Published:	2011
Subjects:	TH Building construction
Online Access:	http://eprints.utm.my/id/eprint/36797/1/DewiRozamurtinaMFAB2011.pdf
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id	my-utm-ep.36797
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spelling	my-utm-ep.367972018-05-27T08:14:26Z Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia 2011 Rozamurtina, Dewi TH Building construction The construction industry has many factors which contribute to disputes. Disputes waste money and also take attention and energy away from the project. Disputes limit and distort communication and destroy relationships. Dispute can also arisen from construction claim. The contractor can be a claimant and submit their claim documents when they feel they are entitled to be paid some additional money in respect of additional costs they incurred. Negotiation process, as one of ADR methods has been used throughout history to settle disputes. Negotiation involves fewer people, takes less times and usually results in strengthened relationships. The people involved in the negotiation maintain control over negotiation process. The objective of this study is to investigate the negotiation process for disputes settlement on the construction claims for the case study, Air Lakitan Irrigation Sub-Project – Stage-1, Indonesia. The methodology of the study is documentary analysis based on the documents of the project with additional analysis of questionnaire results from the Contractor’s perspective. It is found that the negotiation conducted in Air Lakitan Project is an Integrative Negotiation, or winwin approach to negotiation. The stages involved in negotiation process are; the beginning stage to identify and define the problem/issue; the middle stage to conduct meetings, understand the problem/issue fully, and generate alternative solutions; and the end stage to evaluate and select the alternative to be a deal/agreement. The easiest part of negotiation is the end stage and the hardest part is the beginning stage. Five important elements which have been contributed to the successful negotiation are good communication; skill to negotiate; willingness to work with the other party for a proper understanding of a problem and the needs of other party; willingness to bring all concerns out in the open so that the issues can be resolved in the best possible way; and the effort to investigate issues so well with the other to find a solution that would be acceptable to everyone involved. 2011 Thesis http://eprints.utm.my/id/eprint/36797/ http://eprints.utm.my/id/eprint/36797/1/DewiRozamurtinaMFAB2011.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:82651?public=true masters Universiti Teknologi Malaysia, Faculty of Built Environment Faculty of Built Environment
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TH Building construction
spellingShingle	TH Building construction Rozamurtina, Dewi Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia
description	The construction industry has many factors which contribute to disputes. Disputes waste money and also take attention and energy away from the project. Disputes limit and distort communication and destroy relationships. Dispute can also arisen from construction claim. The contractor can be a claimant and submit their claim documents when they feel they are entitled to be paid some additional money in respect of additional costs they incurred. Negotiation process, as one of ADR methods has been used throughout history to settle disputes. Negotiation involves fewer people, takes less times and usually results in strengthened relationships. The people involved in the negotiation maintain control over negotiation process. The objective of this study is to investigate the negotiation process for disputes settlement on the construction claims for the case study, Air Lakitan Irrigation Sub-Project – Stage-1, Indonesia. The methodology of the study is documentary analysis based on the documents of the project with additional analysis of questionnaire results from the Contractor’s perspective. It is found that the negotiation conducted in Air Lakitan Project is an Integrative Negotiation, or winwin approach to negotiation. The stages involved in negotiation process are; the beginning stage to identify and define the problem/issue; the middle stage to conduct meetings, understand the problem/issue fully, and generate alternative solutions; and the end stage to evaluate and select the alternative to be a deal/agreement. The easiest part of negotiation is the end stage and the hardest part is the beginning stage. Five important elements which have been contributed to the successful negotiation are good communication; skill to negotiate; willingness to work with the other party for a proper understanding of a problem and the needs of other party; willingness to bring all concerns out in the open so that the issues can be resolved in the best possible way; and the effort to investigate issues so well with the other to find a solution that would be acceptable to everyone involved.
format	Thesis
qualification_level	Master's degree
author	Rozamurtina, Dewi
author_facet	Rozamurtina, Dewi
author_sort	Rozamurtina, Dewi
title	Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia
title_short	Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia
title_full	Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia
title_fullStr	Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia
title_full_unstemmed	Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia
title_sort	negotiation for disputes settlement in construction claim : a case study on air lakitan sub-project-stage 1, indonesia
granting_institution	Universiti Teknologi Malaysia, Faculty of Built Environment
granting_department	Faculty of Built Environment
publishDate	2011
url	http://eprints.utm.my/id/eprint/36797/1/DewiRozamurtinaMFAB2011.pdf
_version_	1747816459978932224

Negotiation for disputes settlement in construction claim : a case study on Air Lakitan sub-project-stage 1, Indonesia

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