Raman, R. (2011). The relationship between customer service training and customers satisfaction at Universiti Teknologi Malaysia, Skudai, Johor.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Raman, Ravindran. The Relationship Between Customer Service Training and Customers Satisfaction at Universiti Teknologi Malaysia, Skudai, Johor. 2011.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Raman, Ravindran. The Relationship Between Customer Service Training and Customers Satisfaction at Universiti Teknologi Malaysia, Skudai, Johor. 2011.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.