Balasubramaniam, S. (2010). Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Balasubramaniam, Sangeetha. Relationship Between Perceived Service Quality, Customer Satisfaction and Behaviour Intention in Airline Industry. 2010.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Balasubramaniam, Sangeetha. Relationship Between Perceived Service Quality, Customer Satisfaction and Behaviour Intention in Airline Industry. 2010.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.