Balasubramaniam, S. (2010). Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry.
Chicago Style (17th ed.) CitationBalasubramaniam, Sangeetha. Relationship Between Perceived Service Quality, Customer Satisfaction and Behaviour Intention in Airline Industry. 2010.
MLA引文Balasubramaniam, Sangeetha. Relationship Between Perceived Service Quality, Customer Satisfaction and Behaviour Intention in Airline Industry. 2010.
警告:這些引文格式不一定是100%准確.