Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry

Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry

Service quality has become prime part of all highly developed organization’s strategic plan. Higher attention on service quality has resulted in increasing profit of an organization. Airline services has possesses all the features of service industry such as tangible, reliability, responsiveness, as...

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書目詳細資料
主要作者:	Balasubramaniam, Sangeetha
格式:	Thesis
語言:	English
出版:	2010
主題:	H Social Sciences (General)
在線閱讀:	http://eprints.utm.my/id/eprint/40667/5/SangeethaBalasubramaniamMFPPSM2010.pdf
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

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