A proposed service level agreement parameters for business to customer E-Commerce cloud

Cloud computing provides a large pool of accessible resources (hardware, platform, software) in a form of services. It became a cost effective alternative to the traditional IT infrastructure. Nowadays, as more and more e-commerce companies delegate their task to cloud providers, Services Level Agre...

Full description

Saved in:

Bibliographic Details
Main Author:	Busalim, Abdelsalam H.
Format:	Thesis
Published:	2014
Subjects:	QA76 Computer software
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.41582
record_format	uketd_dc
spelling	my-utm-ep.415822017-08-17T01:50:29Z A proposed service level agreement parameters for business to customer E-Commerce cloud 2014 Busalim, Abdelsalam H. QA76 Computer software Cloud computing provides a large pool of accessible resources (hardware, platform, software) in a form of services. It became a cost effective alternative to the traditional IT infrastructure. Nowadays, as more and more e-commerce companies delegate their task to cloud providers, Services Level Agreement (SLA) became an important aspect between the cloud consumer and cloud provider, the dynamic nature of cloud computing needs to continue monitoring of the services. The restricted choice of appropriate parameters in SLA affects the interacting of end user with cloud services and creates risks of user data. End users are concerned about their data and how it will be stored in cloud and how the data is recovered in the case of failure of disaster. However, none of SLAs considers the end user view while conducting the SLA document. The objective of this study is to propose SLA framework for B2C ecommerce cloud with integration of parameters which consider the end user perspective. In order to achieve this objective, this study has explored the SLA parameters with the objectives of these parameters as suggested by previous researchers. B2C ecommerce cloud SLA framework refined with those tested parameters, and SLA document has been designed as a proof of concept This research hopes to provide a protection to the end user when interact with e-commerce cloud websites by applying this SLA framework. 2014 Thesis http://eprints.utm.my/id/eprint/41582/ masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
topic	QA76 Computer software
spellingShingle	QA76 Computer software Busalim, Abdelsalam H. A proposed service level agreement parameters for business to customer E-Commerce cloud
description	Cloud computing provides a large pool of accessible resources (hardware, platform, software) in a form of services. It became a cost effective alternative to the traditional IT infrastructure. Nowadays, as more and more e-commerce companies delegate their task to cloud providers, Services Level Agreement (SLA) became an important aspect between the cloud consumer and cloud provider, the dynamic nature of cloud computing needs to continue monitoring of the services. The restricted choice of appropriate parameters in SLA affects the interacting of end user with cloud services and creates risks of user data. End users are concerned about their data and how it will be stored in cloud and how the data is recovered in the case of failure of disaster. However, none of SLAs considers the end user view while conducting the SLA document. The objective of this study is to propose SLA framework for B2C ecommerce cloud with integration of parameters which consider the end user perspective. In order to achieve this objective, this study has explored the SLA parameters with the objectives of these parameters as suggested by previous researchers. B2C ecommerce cloud SLA framework refined with those tested parameters, and SLA document has been designed as a proof of concept This research hopes to provide a protection to the end user when interact with e-commerce cloud websites by applying this SLA framework.
format	Thesis
qualification_level	Master's degree
author	Busalim, Abdelsalam H.
author_facet	Busalim, Abdelsalam H.
author_sort	Busalim, Abdelsalam H.
title	A proposed service level agreement parameters for business to customer E-Commerce cloud
title_short	A proposed service level agreement parameters for business to customer E-Commerce cloud
title_full	A proposed service level agreement parameters for business to customer E-Commerce cloud
title_fullStr	A proposed service level agreement parameters for business to customer E-Commerce cloud
title_full_unstemmed	A proposed service level agreement parameters for business to customer E-Commerce cloud
title_sort	proposed service level agreement parameters for business to customer e-commerce cloud
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2014
_version_	1747816575796248576

A proposed service level agreement parameters for business to customer E-Commerce cloud

Similar Items