Tavakoli, Z. B. (2013). Full relationship between e-service quality, e-customer satisfaction and e-loyalty in internet banking.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Tavakoli, Zohreh Bang. Full Relationship Between E-service Quality, E-customer Satisfaction and E-loyalty in Internet Banking. 2013.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Tavakoli, Zohreh Bang. Full Relationship Between E-service Quality, E-customer Satisfaction and E-loyalty in Internet Banking. 2013.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.