Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru

Consumer portal application with CRM concept practices is one of an instance of internet services technology advancement, which orientates on consumer society centric, such as information requirements, consumer needs, and their behaviors. Applying CRM concepts in a consumer portal are intend for del...

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Main Author:	Ham, Kau Fei
Format:	Thesis
Language:	English
Published:	2006
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/4788/1/HamKauFeiMFSKSM2006.pdf
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id	my-utm-ep.4788
record_format	uketd_dc
spelling	my-utm-ep.47882018-02-28T06:47:39Z Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru 2006-06 Ham, Kau Fei QA75 Electronic computers. Computer science Consumer portal application with CRM concept practices is one of an instance of internet services technology advancement, which orientates on consumer society centric, such as information requirements, consumer needs, and their behaviors. Applying CRM concepts in a consumer portal are intend for delivering more efficiency consumer services and consolidating long-term consumer society relationship with enforcement division. Due to massive challenges that are confronted by enforcement division in the way of managing consumer affairs and domestic trade in Johor Bahru even to smooth over the procedural of consumer society management relationship, its necessary for developing portal system as a provider, preserver, and disseminator agent to display current information with the supporting of dynamic database system. Otherwise, adoption of proposed conceptualization like customer relationship management process and cross-functional CRM approach in a web portal application that will be given highly prediction of reaching consumer satisfaction and optimum their values. During this project development process, methodology of information technology management, which based on PMBOKÂ® Guide (2000) has been choosen as a crucial reference, nevertheless methodology of system development is rely on phased development model with an eye to assure client-server architecture design for a consumer portal shall be able to achieve interactive, simple, and well proper order of web services. The result shows that the consumer commmunities feeling comfortable to deploy this kinds of portal system in the area of e-services. 2006-06 Thesis http://eprints.utm.my/id/eprint/4788/ http://eprints.utm.my/id/eprint/4788/1/HamKauFeiMFSKSM2006.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Ham, Kau Fei Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru
description	Consumer portal application with CRM concept practices is one of an instance of internet services technology advancement, which orientates on consumer society centric, such as information requirements, consumer needs, and their behaviors. Applying CRM concepts in a consumer portal are intend for delivering more efficiency consumer services and consolidating long-term consumer society relationship with enforcement division. Due to massive challenges that are confronted by enforcement division in the way of managing consumer affairs and domestic trade in Johor Bahru even to smooth over the procedural of consumer society management relationship, its necessary for developing portal system as a provider, preserver, and disseminator agent to display current information with the supporting of dynamic database system. Otherwise, adoption of proposed conceptualization like customer relationship management process and cross-functional CRM approach in a web portal application that will be given highly prediction of reaching consumer satisfaction and optimum their values. During this project development process, methodology of information technology management, which based on PMBOKÂ® Guide (2000) has been choosen as a crucial reference, nevertheless methodology of system development is rely on phased development model with an eye to assure client-server architecture design for a consumer portal shall be able to achieve interactive, simple, and well proper order of web services. The result shows that the consumer commmunities feeling comfortable to deploy this kinds of portal system in the area of e-services.
format	Thesis
qualification_level	Master's degree
author	Ham, Kau Fei
author_facet	Ham, Kau Fei
author_sort	Ham, Kau Fei
title	Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru
title_short	Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru
title_full	Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru
title_fullStr	Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru
title_full_unstemmed	Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru
title_sort	portal pengguna berpandukan konsep crm kajian kes: bahagian penguatkuasa kpdn & hep, johor bahru
granting_institution	Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department	Faculty of Computer Science and Information System
publishDate	2006
url	http://eprints.utm.my/id/eprint/4788/1/HamKauFeiMFSKSM2006.pdf
_version_	1747814546339266560

Portal pengguna berpandukan konsep CRM kajian kes: Bahagian Penguatkuasa KPDN & HEP, Johor Bahru

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