Alilou, F. (2014). Integrating social customer relationship management into customer relationship management processes in academic library.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Alilou, Farima. Integrating Social Customer Relationship Management into Customer Relationship Management Processes in Academic Library. 2014.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Alilou, Farima. Integrating Social Customer Relationship Management into Customer Relationship Management Processes in Academic Library. 2014.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.