Antecedents of satisfaction among university students from people’s Republic of China in Malaysia

This study was carried out to investigate the levels, degrees, and relationships of cultural orientation, adjustment, service quality, and satisfaction among university students from P.R. China studying in Malaysia. The numerical data was obtained through the CASS questionnaire survey, which was...

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Main Author:	Xu, Ke
Format:	Thesis
Language:	English
Published:	2013
Subjects:	HD Industries Land use Labor
Online Access:	http://eprints.utm.my/id/eprint/48162/1/XuKeMFM2013.pdf
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id	my-utm-ep.48162
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spelling	my-utm-ep.481622017-10-10T03:45:41Z Antecedents of satisfaction among university students from people’s Republic of China in Malaysia 2013 Xu, Ke HD Industries. Land use. Labor This study was carried out to investigate the levels, degrees, and relationships of cultural orientation, adjustment, service quality, and satisfaction among university students from P.R. China studying in Malaysia. The numerical data was obtained through the CASS questionnaire survey, which was conducted from June 2013 to July 2013 at Universiti Teknologi Malaysia (Johor) and Sunway University (Selangor). As the research instrument of this study, the CASS questionnaire was a modification from Samarasekera (2013), Reynolds (2010), and Danjuma’s (2012) works, and all the questions were set into the fifth-point Likert-scale format. The questionnaire was distributed to 63 China students in UTM and 54 China students in SU. The data obtained had good internal consistency, as indicated by the reliability analysis because all Cronbach’s Alpha coefficients were greater than 0.65. The result of normality test showed that the data was normally distributed, as indicated by the statistics of skewness and kurtosis coefficients as well as the Q-Q plots. More precisely, the former indicators had their values falling within ±3 for all dimensions of each variable, and the latter had depicted that the data points were close to the regression line. For cultural orientation, the pertaining formula for VSM 94 were used to assess the dimensional index value scores. Result indicated both UTM and SU students had low power distance and were primarily individualistic, feminine, and short-terms oriented. However, a contradicting result was found in the uncertainty avoidance dimension where the UTM’s respondents had shown a high uncertainty avoidance preference and that of SU was comparatively lower. For adjustment, all dimensional scores were greater than 3, the midpoint of the five point scale, which meant that the respondents could adjust to their lives in Malaysia. The results showed a negative gap scores for all five dimensions in UTM and SU. For the correlation analysis, a positive correlation between cultural orientation, adjustment, service quality, and satisfaction as a whole. 2013 Thesis http://eprints.utm.my/id/eprint/48162/ http://eprints.utm.my/id/eprint/48162/1/XuKeMFM2013.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:79413?queryType=vitalDismax&query=Antecedents+of+satisfaction+among+university+students+from+people%E2%80%99s+Republic+of+China+in+Malaysia&public=true masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Xu, Ke Antecedents of satisfaction among university students from people’s Republic of China in Malaysia
description	This study was carried out to investigate the levels, degrees, and relationships of cultural orientation, adjustment, service quality, and satisfaction among university students from P.R. China studying in Malaysia. The numerical data was obtained through the CASS questionnaire survey, which was conducted from June 2013 to July 2013 at Universiti Teknologi Malaysia (Johor) and Sunway University (Selangor). As the research instrument of this study, the CASS questionnaire was a modification from Samarasekera (2013), Reynolds (2010), and Danjuma’s (2012) works, and all the questions were set into the fifth-point Likert-scale format. The questionnaire was distributed to 63 China students in UTM and 54 China students in SU. The data obtained had good internal consistency, as indicated by the reliability analysis because all Cronbach’s Alpha coefficients were greater than 0.65. The result of normality test showed that the data was normally distributed, as indicated by the statistics of skewness and kurtosis coefficients as well as the Q-Q plots. More precisely, the former indicators had their values falling within ±3 for all dimensions of each variable, and the latter had depicted that the data points were close to the regression line. For cultural orientation, the pertaining formula for VSM 94 were used to assess the dimensional index value scores. Result indicated both UTM and SU students had low power distance and were primarily individualistic, feminine, and short-terms oriented. However, a contradicting result was found in the uncertainty avoidance dimension where the UTM’s respondents had shown a high uncertainty avoidance preference and that of SU was comparatively lower. For adjustment, all dimensional scores were greater than 3, the midpoint of the five point scale, which meant that the respondents could adjust to their lives in Malaysia. The results showed a negative gap scores for all five dimensions in UTM and SU. For the correlation analysis, a positive correlation between cultural orientation, adjustment, service quality, and satisfaction as a whole.
format	Thesis
qualification_level	Master's degree
author	Xu, Ke
author_facet	Xu, Ke
author_sort	Xu, Ke
title	Antecedents of satisfaction among university students from people’s Republic of China in Malaysia
title_short	Antecedents of satisfaction among university students from people’s Republic of China in Malaysia
title_full	Antecedents of satisfaction among university students from people’s Republic of China in Malaysia
title_fullStr	Antecedents of satisfaction among university students from people’s Republic of China in Malaysia
title_full_unstemmed	Antecedents of satisfaction among university students from people’s Republic of China in Malaysia
title_sort	antecedents of satisfaction among university students from people’s republic of china in malaysia
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2013
url	http://eprints.utm.my/id/eprint/48162/1/XuKeMFM2013.pdf
_version_	1747817322863656960

Antecedents of satisfaction among university students from people’s Republic of China in Malaysia

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