Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus

Recent development in online technologies and devices, as well as the diversity of internet usage in daily life, has made internet banking as a necessity in our daily life. Online transaction has become a common practice in our society, especially in Malaysia. It is essential for financial instituti...

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Main Author:	Fadhilah, Bilqish
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HG Finance
Online Access:	http://eprints.utm.my/id/eprint/48662/1/BilqisFadhilahMAIS2014.pdf
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spelling	my-utm-ep.486622017-08-21T12:48:02Z Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus 2014 Fadhilah, Bilqish HG Finance Recent development in online technologies and devices, as well as the diversity of internet usage in daily life, has made internet banking as a necessity in our daily life. Online transaction has become a common practice in our society, especially in Malaysia. It is essential for financial institution, especially banks, to recognize determinants that influence user intention in using internet banking in order to provide suitable internet banking system. The objective of this study is to understand the determinants that influence user intention in using internet banking and proposed a conceptual model that illustrate the relationship among the determinants. Technology Acceptance Model theory was used as theoretical foundation to examine the determinants which comprise perceive ease of use, perceive usefulness, trust, and determinants of trust including familiarity with bank, structural assurance, situational normality, and calculative-based trust. This study was applying quantitative methodology by collecting 274 data from postgraduate students at UTM Kuala Lumpur. Furthermore, data analysis techniques of Correlation and Multiple Linear Regression Analysis were utilized to test the hypotheses of this study. The result of this study reflected that familiarity with bank, structural assurance, calculative-based trust and perceive ease of use have influence towards trust, which furthermore affect user perceive usefulness and intention in using internet banking. Finally, providing the determinants of internet banking usage helps financial institution to develop and implement more efficient system. 2014 Thesis http://eprints.utm.my/id/eprint/48662/ http://eprints.utm.my/id/eprint/48662/1/BilqisFadhilahMAIS2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:82837?queryType=vitalDismax&query=Trust+influence+towards+internet+banking+acceptance+among+postgraduate+students+at+UTM+Kuala+Lumpur+campus&public=true masters Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HG Finance
spellingShingle	HG Finance Fadhilah, Bilqish Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus
description	Recent development in online technologies and devices, as well as the diversity of internet usage in daily life, has made internet banking as a necessity in our daily life. Online transaction has become a common practice in our society, especially in Malaysia. It is essential for financial institution, especially banks, to recognize determinants that influence user intention in using internet banking in order to provide suitable internet banking system. The objective of this study is to understand the determinants that influence user intention in using internet banking and proposed a conceptual model that illustrate the relationship among the determinants. Technology Acceptance Model theory was used as theoretical foundation to examine the determinants which comprise perceive ease of use, perceive usefulness, trust, and determinants of trust including familiarity with bank, structural assurance, situational normality, and calculative-based trust. This study was applying quantitative methodology by collecting 274 data from postgraduate students at UTM Kuala Lumpur. Furthermore, data analysis techniques of Correlation and Multiple Linear Regression Analysis were utilized to test the hypotheses of this study. The result of this study reflected that familiarity with bank, structural assurance, calculative-based trust and perceive ease of use have influence towards trust, which furthermore affect user perceive usefulness and intention in using internet banking. Finally, providing the determinants of internet banking usage helps financial institution to develop and implement more efficient system.
format	Thesis
qualification_level	Master's degree
author	Fadhilah, Bilqish
author_facet	Fadhilah, Bilqish
author_sort	Fadhilah, Bilqish
title	Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus
title_short	Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus
title_full	Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus
title_fullStr	Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus
title_full_unstemmed	Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus
title_sort	trust influence towards internet banking acceptance among postgraduate students at utm kuala lumpur campus
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2014
url	http://eprints.utm.my/id/eprint/48662/1/BilqisFadhilahMAIS2014.pdf
_version_	1747817445163270144

Trust influence towards internet banking acceptance among postgraduate students at UTM Kuala Lumpur campus

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