A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim

Customer satisfaction is very important in every organization's success. This is because customers are the person who judge and evaluate the quality of a business where the customer satisfaction become the mantra for success among all the organizations in today's life. Therefore, customer...

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Main Author:	Abdul Wahab, Maszuwita
Format:	Thesis
Language:	English
Published:	2005
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/5095/1/MaszuwitaAbdulWahabMFKSG2005.pdf
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id	my-utm-ep.5095
record_format	uketd_dc
spelling	my-utm-ep.50952018-02-28T06:53:00Z A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim 2005-11 Abdul Wahab, Maszuwita HD28 Management. Industrial Management Customer satisfaction is very important in every organization's success. This is because customers are the person who judge and evaluate the quality of a business where the customer satisfaction become the mantra for success among all the organizations in today's life. Therefore, customer satisfaction towards building performance will assure an organization to create a high performance building and at the same time understand their customers' requirements and needs. Realizing this, a research had done in Polytechnic Kulim (PKU) where PKU did not know how to measure their customers needs, did not focus on the important customers, did not create good space and environment to the customers etc. To overcome all this problems, the writer constructed a trend of analysis in order to portray the level of satisfaction towards building performance. This is carried out by constructing the questionnaires accordingly in order to achieve the objectives of the study and to analyze the level of satisfaction in order to give an authentic output for this study. In conclusion, the writer has proposed few suggestions for the consideration of PKU in order to be more customer focus that can help the organization to achieve the goals, mission and to be successful in their business. 2005-11 Thesis http://eprints.utm.my/id/eprint/5095/ http://eprints.utm.my/id/eprint/5095/1/MaszuwitaAbdulWahabMFKSG2005.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Chemical and Natural Resources Engineering Faculty of Chemical and Natural Resources Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Abdul Wahab, Maszuwita A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
description	Customer satisfaction is very important in every organization's success. This is because customers are the person who judge and evaluate the quality of a business where the customer satisfaction become the mantra for success among all the organizations in today's life. Therefore, customer satisfaction towards building performance will assure an organization to create a high performance building and at the same time understand their customers' requirements and needs. Realizing this, a research had done in Polytechnic Kulim (PKU) where PKU did not know how to measure their customers needs, did not focus on the important customers, did not create good space and environment to the customers etc. To overcome all this problems, the writer constructed a trend of analysis in order to portray the level of satisfaction towards building performance. This is carried out by constructing the questionnaires accordingly in order to achieve the objectives of the study and to analyze the level of satisfaction in order to give an authentic output for this study. In conclusion, the writer has proposed few suggestions for the consideration of PKU in order to be more customer focus that can help the organization to achieve the goals, mission and to be successful in their business.
format	Thesis
qualification_level	Master's degree
author	Abdul Wahab, Maszuwita
author_facet	Abdul Wahab, Maszuwita
author_sort	Abdul Wahab, Maszuwita
title	A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
title_short	A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
title_full	A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
title_fullStr	A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
title_full_unstemmed	A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
title_sort	study to ascertain customers' satisfaction on building performance and facilities provided in polytechnic kulim
granting_institution	Universiti Teknologi Malaysia, Faculty of Chemical and Natural Resources Engineering
granting_department	Faculty of Chemical and Natural Resources Engineering
publishDate	2005
url	http://eprints.utm.my/id/eprint/5095/1/MaszuwitaAbdulWahabMFKSG2005.pdf
_version_	1747814562473705472

A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim

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