Customer satisfaction measurement towards improving project delivery for Jabatan Kerja Raya
Customer satisfaction measurement is one of the crucial factors to ensure that the quality of the services offered meet and fulfill the needs and requirements of the customers. Thus, the aim of this study is to review the current Customer Satisfaction level for JKR and how the customer satisfaction...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/53570/25/NurulHananiCheMohdZainmfka2015.pdf |
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