Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan

This study is about the level of quality of bus services for the customer, bus operators and bus management in UTM. There are two research objectives in this study that to study the characteristics of the quality of public bus services from the perspective of the users, bus operators and bus managem...

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Main Author:	Mohd. Nasruddin, Mohd. Zhafran
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HE Transportation and Communications
Online Access:	http://eprints.utm.my/id/eprint/53874/1/MohdZhafranMFGHT2014.pdf
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id	my-utm-ep.53874
record_format	uketd_dc
spelling	my-utm-ep.538742020-10-07T07:53:22Z Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan 2014-01 Mohd. Nasruddin, Mohd. Zhafran HE Transportation and Communications This study is about the level of quality of bus services for the customer, bus operators and bus management in UTM. There are two research objectives in this study that to study the characteristics of the quality of public bus services from the perspective of the users, bus operators and bus management in UTM and to study characteristics that are critical to public bus services in the view of bus users, bus operators and bus management in UTM. The scope is limited to the UTM bus service only. There are three stages of the research methodology that is literature review in the first stage, data collection through the distribution of questionnaires in the second and third stage is data analysis. For the analysis of the data in this research, frequency analysis and mean descriptive analysis are used. Findings of this study are about the quality of bus services preferred by users, bus operators and bus management in UTM is the travel time, price/fares, maintenance and convenience. For the second discovery is the quality level of the lowest bus service is frequent buses. This is based on the analysis of the objective 2. Overall, UTM bus service is at moderate and good level. In conclusion, the management of UTM bus and operators need to improve the quality of bus services to the level of excellence in order to provide optimum satisfaction to the users. 2014-01 Thesis http://eprints.utm.my/id/eprint/53874/ http://eprints.utm.my/id/eprint/53874/1/MohdZhafranMFGHT2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:86551 masters Universiti Teknologi Malaysia, Faculty of Geoinformation and Real Estate Faculty of Geoinformation and Real Estate
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HE Transportation and Communications
spellingShingle	HE Transportation and Communications Mohd. Nasruddin, Mohd. Zhafran Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
description	This study is about the level of quality of bus services for the customer, bus operators and bus management in UTM. There are two research objectives in this study that to study the characteristics of the quality of public bus services from the perspective of the users, bus operators and bus management in UTM and to study characteristics that are critical to public bus services in the view of bus users, bus operators and bus management in UTM. The scope is limited to the UTM bus service only. There are three stages of the research methodology that is literature review in the first stage, data collection through the distribution of questionnaires in the second and third stage is data analysis. For the analysis of the data in this research, frequency analysis and mean descriptive analysis are used. Findings of this study are about the quality of bus services preferred by users, bus operators and bus management in UTM is the travel time, price/fares, maintenance and convenience. For the second discovery is the quality level of the lowest bus service is frequent buses. This is based on the analysis of the objective 2. Overall, UTM bus service is at moderate and good level. In conclusion, the management of UTM bus and operators need to improve the quality of bus services to the level of excellence in order to provide optimum satisfaction to the users.
format	Thesis
qualification_level	Master's degree
author	Mohd. Nasruddin, Mohd. Zhafran
author_facet	Mohd. Nasruddin, Mohd. Zhafran
author_sort	Mohd. Nasruddin, Mohd. Zhafran
title	Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
title_short	Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
title_full	Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
title_fullStr	Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
title_full_unstemmed	Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
title_sort	mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
granting_institution	Universiti Teknologi Malaysia, Faculty of Geoinformation and Real Estate
granting_department	Faculty of Geoinformation and Real Estate
publishDate	2014
url	http://eprints.utm.my/id/eprint/53874/1/MohdZhafranMFGHT2014.pdf
_version_	1747817647365423104

Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan

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