The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers

It is a global trend that many governments use web-based technologies to keep pace with the various changes arising from the economic environment of the times and to encourage greater participatory government. However, despite tremendous e-Government initiatives to improve efficiency of the governme...

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Main Author:	Lim, Ai Ling
Format:	Thesis
Language:	English
Published:	2015
Subjects:	T Technology (General)
Online Access:	http://eprints.utm.my/id/eprint/54845/1/LimAiLingPRZK2015.pdf
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id	my-utm-ep.54845
record_format	uketd_dc
spelling	my-utm-ep.548452020-11-09T06:00:01Z The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers 2015-09 Lim, Ai Ling T Technology (General) It is a global trend that many governments use web-based technologies to keep pace with the various changes arising from the economic environment of the times and to encourage greater participatory government. However, despite tremendous e-Government initiatives to improve efficiency of the government management systems, the actual e-Participation among citizens is still lagging. Hence, this study aimed to explore major factors that might explain e-Participatory behaviour. To this effect, the Unified Theory of Acceptance and Use of Technology (UTAUT) model was extended and utilised to: (i) determine the level of e- Participation among Sarawak citizens in the income tax e-Filing initiative; (ii) analyse the performance expectancy, facilitation conditions and effort expectancy of e-Filing services; (iii) determine the level of citizens‘ satisfaction of the e-Filing systems and (iv) measure the e-Filing information quality and systems quality from Sarawak citizens‘ perspective. Quantitative methodology was used and selfadministered questionnaire technique was adopted for data collection. The sample size in this study is 507. The results indicated that e-Participation (ß=. 229), Systems Quality (ß=.449), User Satisfaction (ß=.066), and Performance Expectancy (ß=.149) are significant factors for taxpayers‘ intention to use the e-Filing whereas Information Quality (ß=-.159), Effort Expectancy (ß=-.005), and Facilitating Condition (ß=-.039) are not supported. The findings from this research shed light to the Inland Revenue Board of Malaysia (IRBM) especially for Information Systems managers or Information Technology and Human Resource managers to increase efforts to improve the structure of the Information Systems and System Quality which would benefit users of e-Government services. 2015-09 Thesis http://eprints.utm.my/id/eprint/54845/ http://eprints.utm.my/id/eprint/54845/1/LimAiLingPRZK2015.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:95968 phd doctoral Universiti Teknologi Malaysia, Razak School of Engineering and Advanced Technology Razak School of Engineering and Advanced Technology
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Lim, Ai Ling The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers
description	It is a global trend that many governments use web-based technologies to keep pace with the various changes arising from the economic environment of the times and to encourage greater participatory government. However, despite tremendous e-Government initiatives to improve efficiency of the government management systems, the actual e-Participation among citizens is still lagging. Hence, this study aimed to explore major factors that might explain e-Participatory behaviour. To this effect, the Unified Theory of Acceptance and Use of Technology (UTAUT) model was extended and utilised to: (i) determine the level of e- Participation among Sarawak citizens in the income tax e-Filing initiative; (ii) analyse the performance expectancy, facilitation conditions and effort expectancy of e-Filing services; (iii) determine the level of citizens‘ satisfaction of the e-Filing systems and (iv) measure the e-Filing information quality and systems quality from Sarawak citizens‘ perspective. Quantitative methodology was used and selfadministered questionnaire technique was adopted for data collection. The sample size in this study is 507. The results indicated that e-Participation (ß=. 229), Systems Quality (ß=.449), User Satisfaction (ß=.066), and Performance Expectancy (ß=.149) are significant factors for taxpayers‘ intention to use the e-Filing whereas Information Quality (ß=-.159), Effort Expectancy (ß=-.005), and Facilitating Condition (ß=-.039) are not supported. The findings from this research shed light to the Inland Revenue Board of Malaysia (IRBM) especially for Information Systems managers or Information Technology and Human Resource managers to increase efforts to improve the structure of the Information Systems and System Quality which would benefit users of e-Government services.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Lim, Ai Ling
author_facet	Lim, Ai Ling
author_sort	Lim, Ai Ling
title	The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers
title_short	The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers
title_full	The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers
title_fullStr	The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers
title_full_unstemmed	The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers
title_sort	influence of e-participation as antecedent on behavioural intention to use among sarawak e-filers
granting_institution	Universiti Teknologi Malaysia, Razak School of Engineering and Advanced Technology
granting_department	Razak School of Engineering and Advanced Technology
publishDate	2015
url	http://eprints.utm.my/id/eprint/54845/1/LimAiLingPRZK2015.pdf
_version_	1747817740467437568

The influence of e-participation as antecedent on behavioural intention to use among Sarawak e-filers

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