Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia

Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia

Sistem Pengurusan Aduan dan Cadangan (SPACO) is complaint and suggestion management system for handling complaint in UIN SUSKA Riau. Main objective of this project is developing SPACO. And other objectives are developing complaint policy, procedure and framework for UIN SUSKA. The information for li...

Full description

Saved in:
Bibliographic Details
Main Author: Zarnelly, Zarnelly
Format: Thesis
Language:English
Published: 2007
Subjects:
HE Transportation and Communications
QA76 Computer software
Online Access:http://eprints.utm.my/id/eprint/6808/1/ZarnellyMFSKSM2007.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my-utm-ep.6808
record_format uketd_dc
spelling my-utm-ep.68082018-08-30T08:03:53Z Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia 2007-04 Zarnelly, Zarnelly HE Transportation and Communications QA76 Computer software Sistem Pengurusan Aduan dan Cadangan (SPACO) is complaint and suggestion management system for handling complaint in UIN SUSKA Riau. Main objective of this project is developing SPACO. And other objectives are developing complaint policy, procedure and framework for UIN SUSKA. The information for literature review got from some book, journals, article and interview with the user. Waterfall model has been chose for system development methodology. Analyzes and design have been developed to support in building system. Type of analyzes such as analysis for activities to make complaint, receive complaint, complaint processing and complaint reaction. Design model data for As-Is system and To-Be system by using UML. The implementation systems have been developed in using ASP programming language. And testing has been provided such as black box testing, white box testing, integration testing, system testing and user acceptance testing. However, suggestion for organization strategy is developing the complaint centre in UIN SUSKA Riau. After all, hopefully SPACO can improve the UIN SUSKA Riau to serve their customers like students, lectures and staffs better. 2007-04 Thesis http://eprints.utm.my/id/eprint/6808/ http://eprints.utm.my/id/eprint/6808/1/ZarnellyMFSKSM2007.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:94 masters Universiti Teknologi Malaysia, Faculty of Computer Science and Information System Faculty of Computer Science and Information System
institution Universiti Teknologi Malaysia
collection UTM Institutional Repository
language English
topic HE Transportation and Communications
QA76 Computer software
spellingShingle HE Transportation and Communications
QA76 Computer software
Zarnelly, Zarnelly
Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia
description Sistem Pengurusan Aduan dan Cadangan (SPACO) is complaint and suggestion management system for handling complaint in UIN SUSKA Riau. Main objective of this project is developing SPACO. And other objectives are developing complaint policy, procedure and framework for UIN SUSKA. The information for literature review got from some book, journals, article and interview with the user. Waterfall model has been chose for system development methodology. Analyzes and design have been developed to support in building system. Type of analyzes such as analysis for activities to make complaint, receive complaint, complaint processing and complaint reaction. Design model data for As-Is system and To-Be system by using UML. The implementation systems have been developed in using ASP programming language. And testing has been provided such as black box testing, white box testing, integration testing, system testing and user acceptance testing. However, suggestion for organization strategy is developing the complaint centre in UIN SUSKA Riau. After all, hopefully SPACO can improve the UIN SUSKA Riau to serve their customers like students, lectures and staffs better.
format Thesis
qualification_level Master's degree
author Zarnelly, Zarnelly
author_facet Zarnelly, Zarnelly
author_sort Zarnelly, Zarnelly
title Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia
title_short Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia
title_full Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia
title_fullStr Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia
title_full_unstemmed Sistem pengurusan aduan dan cadangan secara online di Universitas Islam Negeri Suska Riau-Indonesia
title_sort sistem pengurusan aduan dan cadangan secara online di universitas islam negeri suska riau-indonesia
granting_institution Universiti Teknologi Malaysia, Faculty of Computer Science and Information System
granting_department Faculty of Computer Science and Information System
publishDate 2007
url http://eprints.utm.my/id/eprint/6808/1/ZarnellyMFSKSM2007.pdf
_version_ 1747814691031220224

Similar Items