Relationship between statistical process control critical success factors and organizational performance

Statistical Process Control (SPC) is a statistical based techniques and methods used within the improvement based philosophy such as Total Quality Management (TQM) and Six Sigma. SPC research can be divided into two major categories: technical and methodological aspects and the organizational and th...

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Main Author:	Mohd. Rohani, Jafri
Format:	Thesis
Language:	English
Published:	2015
Subjects:	TJ Mechanical engineering and machinery
Online Access:	http://eprints.utm.my/id/eprint/77674/1/JafriMohdRohaniPFKM2015.pdf
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spelling	my-utm-ep.776742018-06-26T07:50:11Z Relationship between statistical process control critical success factors and organizational performance 2015-01 Mohd. Rohani, Jafri TJ Mechanical engineering and machinery Statistical Process Control (SPC) is a statistical based techniques and methods used within the improvement based philosophy such as Total Quality Management (TQM) and Six Sigma. SPC research can be divided into two major categories: technical and methodological aspects and the organizational and the implementation aspects. Between the two, the organizational and the implementation aspects of SPC is almost being neglected and lack of attention being given by the researcher. Based on the literature, the SPC implementation research focuses on identifying factors for successful implementation. What is missing from this SPC implementation literature is the relationship of how these so called SPC critical factors affects quality and firm performance statistically and empirically. Therefore, the objective of this research is to establish the relationships between statistical process control (SPC) critical success factors (CSF) and quality and firm performance. Empirical data were collected from 326 responses from Malaysian automotive related companies using industrial survey research methodology. In study 1, Exploratory Factor Analysis (EFA) was performed using Promax rotation with Principle Axis Factoring to determine the underlying dimension of SPC success factors and organizational performance. Preliminary findings from EFA (n = 122) provided evidence for six (6) success factor constructs and three (3) organizational performance constructs. The six (6) success factor constructs are training, role of quality department, deployment, top management commitment, process focus and teamwork. In study 2, results from confirmatory factor analysis (CFA) (n = 204) provided additional support for results obtained from study 1. The structural equation modeling (SEM) techniques was employed to examine the relationship between these six (6) SPC critical success factors (CSF) and performance. The results show that there is a positive and significant relationship between these CSF and organizational performance. This research has a practical value in which quality and operation manager would be able to identify and relate the success of his or her SPC implementation projects through managing of these associated factors. 2015-01 Thesis http://eprints.utm.my/id/eprint/77674/ http://eprints.utm.my/id/eprint/77674/1/JafriMohdRohaniPFKM2015.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:96384 phd doctoral Universiti Teknologi Malaysia, Faculty of Mechanical Engineering Faculty of Mechanical Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TJ Mechanical engineering and machinery
spellingShingle	TJ Mechanical engineering and machinery Mohd. Rohani, Jafri Relationship between statistical process control critical success factors and organizational performance
description	Statistical Process Control (SPC) is a statistical based techniques and methods used within the improvement based philosophy such as Total Quality Management (TQM) and Six Sigma. SPC research can be divided into two major categories: technical and methodological aspects and the organizational and the implementation aspects. Between the two, the organizational and the implementation aspects of SPC is almost being neglected and lack of attention being given by the researcher. Based on the literature, the SPC implementation research focuses on identifying factors for successful implementation. What is missing from this SPC implementation literature is the relationship of how these so called SPC critical factors affects quality and firm performance statistically and empirically. Therefore, the objective of this research is to establish the relationships between statistical process control (SPC) critical success factors (CSF) and quality and firm performance. Empirical data were collected from 326 responses from Malaysian automotive related companies using industrial survey research methodology. In study 1, Exploratory Factor Analysis (EFA) was performed using Promax rotation with Principle Axis Factoring to determine the underlying dimension of SPC success factors and organizational performance. Preliminary findings from EFA (n = 122) provided evidence for six (6) success factor constructs and three (3) organizational performance constructs. The six (6) success factor constructs are training, role of quality department, deployment, top management commitment, process focus and teamwork. In study 2, results from confirmatory factor analysis (CFA) (n = 204) provided additional support for results obtained from study 1. The structural equation modeling (SEM) techniques was employed to examine the relationship between these six (6) SPC critical success factors (CSF) and performance. The results show that there is a positive and significant relationship between these CSF and organizational performance. This research has a practical value in which quality and operation manager would be able to identify and relate the success of his or her SPC implementation projects through managing of these associated factors.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Mohd. Rohani, Jafri
author_facet	Mohd. Rohani, Jafri
author_sort	Mohd. Rohani, Jafri
title	Relationship between statistical process control critical success factors and organizational performance
title_short	Relationship between statistical process control critical success factors and organizational performance
title_full	Relationship between statistical process control critical success factors and organizational performance
title_fullStr	Relationship between statistical process control critical success factors and organizational performance
title_full_unstemmed	Relationship between statistical process control critical success factors and organizational performance
title_sort	relationship between statistical process control critical success factors and organizational performance
granting_institution	Universiti Teknologi Malaysia, Faculty of Mechanical Engineering
granting_department	Faculty of Mechanical Engineering
publishDate	2015
url	http://eprints.utm.my/id/eprint/77674/1/JafriMohdRohaniPFKM2015.pdf
_version_	1747817804998901760

Relationship between statistical process control critical success factors and organizational performance

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