QMS critical success factors affecting operational performance of port in Southern Malaysia

Despite wide acceptance of ISO 9001, research shows mixed results about the performance benefits. Even though some studies show positive benefits of ISO 9001, lack of studies find that ISO 9001 leads to higher performance. As the ground reality was questioning this theory, this study was conducted t...

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Main Author:	Abd. Rahim, Abu Hurairah
Format:	Thesis
Language:	English
Published:	2016
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/77786/1/AbuHurairahAbdMFM2016.pdf
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id	my-utm-ep.77786
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spelling	my-utm-ep.777862018-07-04T11:47:52Z QMS critical success factors affecting operational performance of port in Southern Malaysia 2016-11 Abd. Rahim, Abu Hurairah HD28 Management. Industrial Management Despite wide acceptance of ISO 9001, research shows mixed results about the performance benefits. Even though some studies show positive benefits of ISO 9001, lack of studies find that ISO 9001 leads to higher performance. As the ground reality was questioning this theory, this study was conducted to determine the critical factors affecting the operational performance in implementing quality management system (QMS) standard based on ISO 9001:2008 requirements in Port X. There were a total of 103 respondents participated in this study, who are the employees at Port X. The data obtained from the survey was analyzed using SPSS software. Based on the results obtained from the descriptive analysis, it was found that the order of level of importance of QMS critical success factors as perceived by the respondents was top management support (M = 4.26±0.33), quality process management (M = 4.19±0.36), continual improvement (M = 4.16±0.31), measurement, monitoring and control (M = 4.15±0.31), human resource management (M = 4.14±0.34), and customer focus (M = 3.94±0.34). It was also revealed that there was a high level of overall perception (M = 4.32±0.30) among the employees towards the company’s operational performance. From the correlation analysis, there were only two of critical factors were found to be significant predictor of operational performance: top management support and continual improvement. Both factors have significant moderate and positive correlation with operational performance. In addition, it was found that all critical factors could be used to predict 47.7% of operational performance. This significant finding obtained for both critical success factors serves as an evident that the appropriate practice of these two QMS critical success factors is significant and positive to the operational performance. 2016-11 Thesis http://eprints.utm.my/id/eprint/77786/ http://eprints.utm.my/id/eprint/77786/1/AbuHurairahAbdMFM2016.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:95666 masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Abd. Rahim, Abu Hurairah QMS critical success factors affecting operational performance of port in Southern Malaysia
description	Despite wide acceptance of ISO 9001, research shows mixed results about the performance benefits. Even though some studies show positive benefits of ISO 9001, lack of studies find that ISO 9001 leads to higher performance. As the ground reality was questioning this theory, this study was conducted to determine the critical factors affecting the operational performance in implementing quality management system (QMS) standard based on ISO 9001:2008 requirements in Port X. There were a total of 103 respondents participated in this study, who are the employees at Port X. The data obtained from the survey was analyzed using SPSS software. Based on the results obtained from the descriptive analysis, it was found that the order of level of importance of QMS critical success factors as perceived by the respondents was top management support (M = 4.26±0.33), quality process management (M = 4.19±0.36), continual improvement (M = 4.16±0.31), measurement, monitoring and control (M = 4.15±0.31), human resource management (M = 4.14±0.34), and customer focus (M = 3.94±0.34). It was also revealed that there was a high level of overall perception (M = 4.32±0.30) among the employees towards the company’s operational performance. From the correlation analysis, there were only two of critical factors were found to be significant predictor of operational performance: top management support and continual improvement. Both factors have significant moderate and positive correlation with operational performance. In addition, it was found that all critical factors could be used to predict 47.7% of operational performance. This significant finding obtained for both critical success factors serves as an evident that the appropriate practice of these two QMS critical success factors is significant and positive to the operational performance.
format	Thesis
qualification_level	Master's degree
author	Abd. Rahim, Abu Hurairah
author_facet	Abd. Rahim, Abu Hurairah
author_sort	Abd. Rahim, Abu Hurairah
title	QMS critical success factors affecting operational performance of port in Southern Malaysia
title_short	QMS critical success factors affecting operational performance of port in Southern Malaysia
title_full	QMS critical success factors affecting operational performance of port in Southern Malaysia
title_fullStr	QMS critical success factors affecting operational performance of port in Southern Malaysia
title_full_unstemmed	QMS critical success factors affecting operational performance of port in Southern Malaysia
title_sort	qms critical success factors affecting operational performance of port in southern malaysia
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2016
url	http://eprints.utm.my/id/eprint/77786/1/AbuHurairahAbdMFM2016.pdf
_version_	1747817830647070720

QMS critical success factors affecting operational performance of port in Southern Malaysia

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