Measurement and improvement of organisational performance using model of performance analysis

Organisational performance is strongly dependent on four important parameters namely human capital, finance, facilities and good management practices. Measurement and assessment of organisational performance is crucial as this will assist in the management of human capital in the organisation. The a...

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Main Author:	Mohammad, Ahmad Khir
Format:	Thesis
Language:	English
Published:	2014
Subjects:	T Technology (General)
Online Access:	http://eprints.utm.my/id/eprint/77814/1/AhmadKhirMohammadPRAZAK2014.pdf
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id	my-utm-ep.77814
record_format	uketd_dc
spelling	my-utm-ep.778142018-07-04T11:48:00Z Measurement and improvement of organisational performance using model of performance analysis 2014-12 Mohammad, Ahmad Khir T Technology (General) Organisational performance is strongly dependent on four important parameters namely human capital, finance, facilities and good management practices. Measurement and assessment of organisational performance is crucial as this will assist in the management of human capital in the organisation. The aim of the study is to develop an assessment system that will be able to measure organisational performance. The system will integrate human capital variables namely competency, teamwork and leadership, and enhance their alignment to improve the overall performance of an organisation. The objective of the research is to develop a model of performance analysis based on human capital parameters in a way it can be organised and systematised to enable the assessment or prediction of organisational performance. The model was calibrated using iteration processes with the set of Key Performance Indicators (KPIs) to determine the desired values of the input variables. The capability of the model to predict organisational performance was determined by comparing the calculated values against the actual performance. Seven organisations were selected based on their similar core business representing each geographical location throughout Malaysia that is the Northern, Eastern, Middle and Southern regions of the Peninsular Malaysia, and Sabah and Sarawak of East Malaysia. Matrix analysis and triangulation methods were used to determine the validity of the findings. A comparative analysis was carried out for the seven selected organisations. Internal and external questionnaire analysis were done and the results were triangulated with Customer Satisfaction Index (CSI) as checkpoint. Research validation tests were carried at another two organisations and results showed that the model of performance analysis developed in this study was able to predict the performance of the two selected organisations with errors less than 10%. The outcome of the study will enable proper and systematic management of organisational performance. 2014-12 Thesis http://eprints.utm.my/id/eprint/77814/ http://eprints.utm.my/id/eprint/77814/1/AhmadKhirMohammadPRAZAK2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:98588 phd doctoral Universiti Teknologi Malaysia, Razak School in Engineering and Advanced Technology Razak School in Engineering and Advanced Technology
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Mohammad, Ahmad Khir Measurement and improvement of organisational performance using model of performance analysis
description	Organisational performance is strongly dependent on four important parameters namely human capital, finance, facilities and good management practices. Measurement and assessment of organisational performance is crucial as this will assist in the management of human capital in the organisation. The aim of the study is to develop an assessment system that will be able to measure organisational performance. The system will integrate human capital variables namely competency, teamwork and leadership, and enhance their alignment to improve the overall performance of an organisation. The objective of the research is to develop a model of performance analysis based on human capital parameters in a way it can be organised and systematised to enable the assessment or prediction of organisational performance. The model was calibrated using iteration processes with the set of Key Performance Indicators (KPIs) to determine the desired values of the input variables. The capability of the model to predict organisational performance was determined by comparing the calculated values against the actual performance. Seven organisations were selected based on their similar core business representing each geographical location throughout Malaysia that is the Northern, Eastern, Middle and Southern regions of the Peninsular Malaysia, and Sabah and Sarawak of East Malaysia. Matrix analysis and triangulation methods were used to determine the validity of the findings. A comparative analysis was carried out for the seven selected organisations. Internal and external questionnaire analysis were done and the results were triangulated with Customer Satisfaction Index (CSI) as checkpoint. Research validation tests were carried at another two organisations and results showed that the model of performance analysis developed in this study was able to predict the performance of the two selected organisations with errors less than 10%. The outcome of the study will enable proper and systematic management of organisational performance.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Mohammad, Ahmad Khir
author_facet	Mohammad, Ahmad Khir
author_sort	Mohammad, Ahmad Khir
title	Measurement and improvement of organisational performance using model of performance analysis
title_short	Measurement and improvement of organisational performance using model of performance analysis
title_full	Measurement and improvement of organisational performance using model of performance analysis
title_fullStr	Measurement and improvement of organisational performance using model of performance analysis
title_full_unstemmed	Measurement and improvement of organisational performance using model of performance analysis
title_sort	measurement and improvement of organisational performance using model of performance analysis
granting_institution	Universiti Teknologi Malaysia, Razak School in Engineering and Advanced Technology
granting_department	Razak School in Engineering and Advanced Technology
publishDate	2014
url	http://eprints.utm.my/id/eprint/77814/1/AhmadKhirMohammadPRAZAK2014.pdf
_version_	1747817837517340672

Measurement and improvement of organisational performance using model of performance analysis

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