An evaluation of the business support services rendered by university-based incubator

Business incubation program has been established in Malaysia to help new businesses for almost two decades. Many developing countries including Malaysia advocates that business incubation with present of comprehensive support services will contribute to the economic growth of the country. However, a...

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Main Author:	Mahmud, Nur Azri
Format:	Thesis
Language:	English
Published:	2015
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/77988/1/NurAzriMahmudMFM20151.pdf
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id	my-utm-ep.77988
record_format	uketd_dc
spelling	my-utm-ep.779882018-07-18T07:49:57Z An evaluation of the business support services rendered by university-based incubator 2015-07 Mahmud, Nur Azri HD28 Management. Industrial Management Business incubation program has been established in Malaysia to help new businesses for almost two decades. Many developing countries including Malaysia advocates that business incubation with present of comprehensive support services will contribute to the economic growth of the country. However, appropriate support services that should be rendered by the incubator to their incubatees remain unclear especially in Malaysia. This raises a big problem when the expectations of the incubatees did not concomitant with the services provided by the incubator. Therefore, this research aims to examine more preferred support services, which the incubatees find useful and can contribute to the their success. Apart form that, researcher aims to critically examine the expectation gap between incubatee’s perceptions of importance of support services listed with the existence availability/quality of the support services that have been provided by incubator. Four main types of support services were examined to be most common support services which are resources provision, training program, consultancy and management services and network mediation. In order to answer the objective of this research, the result has been analyzed in detail by descriptive statistics, paired t-test, and gap index formula. Findings reveal that networking mediation holds a huge gap in between incubatee’s expectation and the services availability while training program, consultancy and management services and resources provision was recorded to have a smaller expectation gap. Researcher has suggested few recommendations at the end of this study and it is hoped that, general guidelines for the future incubator in formulating their business strategy could be proposed. 2015-07 Thesis http://eprints.utm.my/id/eprint/77988/ http://eprints.utm.my/id/eprint/77988/1/NurAzriMahmudMFM20151.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:89911 masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Mahmud, Nur Azri An evaluation of the business support services rendered by university-based incubator
description	Business incubation program has been established in Malaysia to help new businesses for almost two decades. Many developing countries including Malaysia advocates that business incubation with present of comprehensive support services will contribute to the economic growth of the country. However, appropriate support services that should be rendered by the incubator to their incubatees remain unclear especially in Malaysia. This raises a big problem when the expectations of the incubatees did not concomitant with the services provided by the incubator. Therefore, this research aims to examine more preferred support services, which the incubatees find useful and can contribute to the their success. Apart form that, researcher aims to critically examine the expectation gap between incubatee’s perceptions of importance of support services listed with the existence availability/quality of the support services that have been provided by incubator. Four main types of support services were examined to be most common support services which are resources provision, training program, consultancy and management services and network mediation. In order to answer the objective of this research, the result has been analyzed in detail by descriptive statistics, paired t-test, and gap index formula. Findings reveal that networking mediation holds a huge gap in between incubatee’s expectation and the services availability while training program, consultancy and management services and resources provision was recorded to have a smaller expectation gap. Researcher has suggested few recommendations at the end of this study and it is hoped that, general guidelines for the future incubator in formulating their business strategy could be proposed.
format	Thesis
qualification_level	Master's degree
author	Mahmud, Nur Azri
author_facet	Mahmud, Nur Azri
author_sort	Mahmud, Nur Azri
title	An evaluation of the business support services rendered by university-based incubator
title_short	An evaluation of the business support services rendered by university-based incubator
title_full	An evaluation of the business support services rendered by university-based incubator
title_fullStr	An evaluation of the business support services rendered by university-based incubator
title_full_unstemmed	An evaluation of the business support services rendered by university-based incubator
title_sort	evaluation of the business support services rendered by university-based incubator
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2015
url	http://eprints.utm.my/id/eprint/77988/1/NurAzriMahmudMFM20151.pdf
_version_	1747817879861985280

An evaluation of the business support services rendered by university-based incubator

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