Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management

The thesis explores the three main activities of websites assessment, infrastructure readiness test and change management as factors influencing the implementation of Electronic Government (EG) or Digital Government in Malaysia. The objectives of this research include understanding key factors that...

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Main Author:	Haidar, Gayah Gulam
Format:	Thesis
Language:	English
Published:	2014
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/78036/1/GayahGulamHaidarPFC2014.pdf
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id	my-utm-ep.78036
record_format	uketd_dc
spelling	my-utm-ep.780362018-07-23T06:05:29Z Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management 2014-04 Haidar, Gayah Gulam QA75 Electronic computers. Computer science The thesis explores the three main activities of websites assessment, infrastructure readiness test and change management as factors influencing the implementation of Electronic Government (EG) or Digital Government in Malaysia. The objectives of this research include understanding key factors that influence EG success in Malaysia, investigating the use of indicators within the factors that could facilitate measuring or monitoring the delivery and usage of online services, and developing a model based on factors and indicators that would help government agencies to deliver online services in EG. It is to facilitate delivery of online services and drive usage for the convenience of users or public at large. Mixed methods through triangulation evaluation approach where real life activities were emphasised with theoretical definitions for the case studies were used in seeking success of EG implementation. The first factor is the case study of the annual nationwide assessment and ranking of government agencies’ websites or portals. Websites were assessed based on a set of criteria and scored accordingly. These scores were then ranked according to 1-5 star ranking. The second factor is the case study with the activity of infrastructure readiness test for the bandwidth required for EG transactions over the internet. This was a crucial exercise since internet infrastructure is the basic requirement for EG implementation. The third factor is the case study of change management activity where awareness programmes and motivation practices towards respective agencies can be translated into usage increase of online services for the users. These case studies were conducted independently. Amongst the factors, the websites assessment was the key case study as it involved all government agencies nationwide and data of online services yearly could be gathered. The other two factors were to promote EG usage and have indirect contribution towards the delivery of online services. Selected agencies were used to correlate with the number of online services offered for a period of time against star ranking. A positive correlation between online services and the websites assessment rankings attained by the respective agencies was found. This is in line with the findings that using these factors increased number of online services and usage. A directional model illustrates the use of factors and indicators for future activities in implementing EG successfully. 2014-04 Thesis http://eprints.utm.my/id/eprint/78036/ http://eprints.utm.my/id/eprint/78036/1/GayahGulamHaidarPFC2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:98355 phd doctoral Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Haidar, Gayah Gulam Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
description	The thesis explores the three main activities of websites assessment, infrastructure readiness test and change management as factors influencing the implementation of Electronic Government (EG) or Digital Government in Malaysia. The objectives of this research include understanding key factors that influence EG success in Malaysia, investigating the use of indicators within the factors that could facilitate measuring or monitoring the delivery and usage of online services, and developing a model based on factors and indicators that would help government agencies to deliver online services in EG. It is to facilitate delivery of online services and drive usage for the convenience of users or public at large. Mixed methods through triangulation evaluation approach where real life activities were emphasised with theoretical definitions for the case studies were used in seeking success of EG implementation. The first factor is the case study of the annual nationwide assessment and ranking of government agencies’ websites or portals. Websites were assessed based on a set of criteria and scored accordingly. These scores were then ranked according to 1-5 star ranking. The second factor is the case study with the activity of infrastructure readiness test for the bandwidth required for EG transactions over the internet. This was a crucial exercise since internet infrastructure is the basic requirement for EG implementation. The third factor is the case study of change management activity where awareness programmes and motivation practices towards respective agencies can be translated into usage increase of online services for the users. These case studies were conducted independently. Amongst the factors, the websites assessment was the key case study as it involved all government agencies nationwide and data of online services yearly could be gathered. The other two factors were to promote EG usage and have indirect contribution towards the delivery of online services. Selected agencies were used to correlate with the number of online services offered for a period of time against star ranking. A positive correlation between online services and the websites assessment rankings attained by the respective agencies was found. This is in line with the findings that using these factors increased number of online services and usage. A directional model illustrates the use of factors and indicators for future activities in implementing EG successfully.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Haidar, Gayah Gulam
author_facet	Haidar, Gayah Gulam
author_sort	Haidar, Gayah Gulam
title	Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
title_short	Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
title_full	Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
title_fullStr	Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
title_full_unstemmed	Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
title_sort	factors influencing success of malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2014
url	http://eprints.utm.my/id/eprint/78036/1/GayahGulamHaidarPFC2014.pdf
_version_	1747817891573530624

Factors influencing success of Malaysian e-government implementation focused on websites assessment, infrastructure readiness and change management

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