Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance

Business organizations need to have a proactive approach to fulfill stakeholder needs and interests. In line with stakeholder theory, ISO/TS16949 is a standard that has been developed to enhance organizational performance through fulfilling interested parties needs and interests. Based on literature...

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Main Author:	Mousapour, Hojatallah
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/78076/1/HojatallahMousapourPFM2014.pdf
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id	my-utm-ep.78076
record_format	uketd_dc
spelling	my-utm-ep.780762018-07-23T06:06:01Z Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance 2014-12 Mousapour, Hojatallah HD28 Management. Industrial Management Business organizations need to have a proactive approach to fulfill stakeholder needs and interests. In line with stakeholder theory, ISO/TS16949 is a standard that has been developed to enhance organizational performance through fulfilling interested parties needs and interests. Based on literature reviewed, studies on the effect of the standard on organizational performance are few and far between. The study investigate the mediating effect of stakeholder relationship and satisfaction as well as moderating effect of firm size and industry type on the relationship between ISO/TS16949 implementation and organizational performance. A quantitative methodology using a cross-sectional survey method was used to investigate the relationship between variables. Data were collected from a stratified random sample of 272 automotive companies in Iran. The overall response rate was 76.1%. The relationships between variables were examined using structural equation modelling (SEM) technique and partial least squares (PLS) software was used. The indirect exploratory effect of the moderators was examined using multi-group analysis (MGA) method. The results revealed there is a significant positive relationship between ISO/TS16949 implementation, stakeholder relationship and stakeholder satisfaction. Besides that, the results disclosed that the implementation of ISO/TS16949 standard through the mediating variables of stakeholder relationship and stakeholder satisfaction has a positive effect on organizational performance. Furthermore, the results of multi-group analysis confirmed the relationship between ISO/TS16949 implementation, stakeholders’ relationship, stakeholders’ satisfaction and organizational performance is moderated by firm size and industry type. The study combined resource-based theory, resource dependence and stakeholder theories to develop a new theoretical framework to demonstrate the importance of social capital in improving organizational performance. Moreover, the study has provided a new platform to effectively implement ISO/TS16949. 2014-12 Thesis http://eprints.utm.my/id/eprint/78076/ http://eprints.utm.my/id/eprint/78076/1/HojatallahMousapourPFM2014.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:98601 phd doctoral Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Mousapour, Hojatallah Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance
description	Business organizations need to have a proactive approach to fulfill stakeholder needs and interests. In line with stakeholder theory, ISO/TS16949 is a standard that has been developed to enhance organizational performance through fulfilling interested parties needs and interests. Based on literature reviewed, studies on the effect of the standard on organizational performance are few and far between. The study investigate the mediating effect of stakeholder relationship and satisfaction as well as moderating effect of firm size and industry type on the relationship between ISO/TS16949 implementation and organizational performance. A quantitative methodology using a cross-sectional survey method was used to investigate the relationship between variables. Data were collected from a stratified random sample of 272 automotive companies in Iran. The overall response rate was 76.1%. The relationships between variables were examined using structural equation modelling (SEM) technique and partial least squares (PLS) software was used. The indirect exploratory effect of the moderators was examined using multi-group analysis (MGA) method. The results revealed there is a significant positive relationship between ISO/TS16949 implementation, stakeholder relationship and stakeholder satisfaction. Besides that, the results disclosed that the implementation of ISO/TS16949 standard through the mediating variables of stakeholder relationship and stakeholder satisfaction has a positive effect on organizational performance. Furthermore, the results of multi-group analysis confirmed the relationship between ISO/TS16949 implementation, stakeholders’ relationship, stakeholders’ satisfaction and organizational performance is moderated by firm size and industry type. The study combined resource-based theory, resource dependence and stakeholder theories to develop a new theoretical framework to demonstrate the importance of social capital in improving organizational performance. Moreover, the study has provided a new platform to effectively implement ISO/TS16949.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Mousapour, Hojatallah
author_facet	Mousapour, Hojatallah
author_sort	Mousapour, Hojatallah
title	Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance
title_short	Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance
title_full	Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance
title_fullStr	Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance
title_full_unstemmed	Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance
title_sort	assessing multi-stakeholder approach in the relationship between iso/ts16949 with organizational performance
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2014
url	http://eprints.utm.my/id/eprint/78076/1/HojatallahMousapourPFM2014.pdf
_version_	1747817901110329344

Assessing multi-stakeholder approach in the relationship between ISO/TS16949 with organizational performance

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