Mat Dawi, N. (2016). The relationship between service quality, customer satisfaction and behavioral intention with moderating effects of switching barriers.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Mat Dawi, Norazryana. The Relationship Between Service Quality, Customer Satisfaction and Behavioral Intention with Moderating Effects of Switching Barriers. 2016.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Mat Dawi, Norazryana. The Relationship Between Service Quality, Customer Satisfaction and Behavioral Intention with Moderating Effects of Switching Barriers. 2016.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.