Critical success factors of enterprise resource planning post-implemetation in Automotive Industry

Enterprise resource planning (ERP) has been widely used to improve productivity, increase the efficiency of business operations and reduce firm’s costs. ERP implementation is highly beneficial, however, sustaining those benefits are challenging for most organisations at post-implementation phase. Ba...

Full description

Saved in:

Bibliographic Details
Main Author:	Soltan, Ehsan Kish Hazrat
Format:	Thesis
Language:	English
Published:	2016
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/78711/1/EhsanKishHazratPFM2016.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.78711
record_format	uketd_dc
spelling	my-utm-ep.787112018-08-29T08:29:10Z Critical success factors of enterprise resource planning post-implemetation in Automotive Industry 2016-06 Soltan, Ehsan Kish Hazrat HD28 Management. Industrial Management Enterprise resource planning (ERP) has been widely used to improve productivity, increase the efficiency of business operations and reduce firm’s costs. ERP implementation is highly beneficial, however, sustaining those benefits are challenging for most organisations at post-implementation phase. Based on the reviewed literature, there is no clear evidence of comprehensive investigation done on the effects of critical success factors (CSFs) of ERP post-implementation success. This study uses past literature, as well as the existing theoretical and conceptual frameworks to illustrate a new conceptual framework that incorporates CSFs with technological, organisational and environmental theory (TOE). The CSFs are ERP technological factors, ERP organisational factors and ERP environmental factors. The data collection instrument used in this study is a questionnaire. Using cross-sectional survey method, data were collected from 290 suppliers in the Iranian automotive industry. They were identified through stratified sampling method. Hypothesised relationships were examined using partial least squares structural equation modeling technique (PLS-SEM). The results highlighted positive effects of some CSFs of ERP, namely ERP data accuracy, ERP communication and ERP training benefits. In addition, the results of the study were aligned with TOE and life cycle theory (LCT), underlining the roles of some key CSFs of ERP. Findings of this study have contributed theoretically to the ERP by demonstrating new insights on technological, organisational and environmental factors on ERP benefits particularly in Iran. Finally, the study could be used as a guideline to encourage managers to focus more on CSFs of ERP for organisations to obtain more benefits. 2016-06 Thesis http://eprints.utm.my/id/eprint/78711/ http://eprints.utm.my/id/eprint/78711/1/EhsanKishHazratPFM2016.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:106130 phd doctoral Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Soltan, Ehsan Kish Hazrat Critical success factors of enterprise resource planning post-implemetation in Automotive Industry
description	Enterprise resource planning (ERP) has been widely used to improve productivity, increase the efficiency of business operations and reduce firm’s costs. ERP implementation is highly beneficial, however, sustaining those benefits are challenging for most organisations at post-implementation phase. Based on the reviewed literature, there is no clear evidence of comprehensive investigation done on the effects of critical success factors (CSFs) of ERP post-implementation success. This study uses past literature, as well as the existing theoretical and conceptual frameworks to illustrate a new conceptual framework that incorporates CSFs with technological, organisational and environmental theory (TOE). The CSFs are ERP technological factors, ERP organisational factors and ERP environmental factors. The data collection instrument used in this study is a questionnaire. Using cross-sectional survey method, data were collected from 290 suppliers in the Iranian automotive industry. They were identified through stratified sampling method. Hypothesised relationships were examined using partial least squares structural equation modeling technique (PLS-SEM). The results highlighted positive effects of some CSFs of ERP, namely ERP data accuracy, ERP communication and ERP training benefits. In addition, the results of the study were aligned with TOE and life cycle theory (LCT), underlining the roles of some key CSFs of ERP. Findings of this study have contributed theoretically to the ERP by demonstrating new insights on technological, organisational and environmental factors on ERP benefits particularly in Iran. Finally, the study could be used as a guideline to encourage managers to focus more on CSFs of ERP for organisations to obtain more benefits.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Soltan, Ehsan Kish Hazrat
author_facet	Soltan, Ehsan Kish Hazrat
author_sort	Soltan, Ehsan Kish Hazrat
title	Critical success factors of enterprise resource planning post-implemetation in Automotive Industry
title_short	Critical success factors of enterprise resource planning post-implemetation in Automotive Industry
title_full	Critical success factors of enterprise resource planning post-implemetation in Automotive Industry
title_fullStr	Critical success factors of enterprise resource planning post-implemetation in Automotive Industry
title_full_unstemmed	Critical success factors of enterprise resource planning post-implemetation in Automotive Industry
title_sort	critical success factors of enterprise resource planning post-implemetation in automotive industry
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2016
url	http://eprints.utm.my/id/eprint/78711/1/EhsanKishHazratPFM2016.pdf
_version_	1747818052582375424

Critical success factors of enterprise resource planning post-implemetation in Automotive Industry

Similar Items