The development of total quality management (TQM), work culture and employee performance relationship in Malaysia manufacturing industry
Total Quality Management (TQM) is a management philosophy and operating approach that aims to consistently exceed the current and future expectations of all stakeholders, based on continuous improvement in all processes, goods and services.TQM is very important to the organization in order for them...
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Online Access: | http://eprints.utm.my/id/eprint/78769/1/MohdKhairulNizamMFM2015.pdf |
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