A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)

The aim of this study is to examine the relationship between supervisor’s conflict management style and job satisfaction among nurses at Karimun General Hospital (KGH), Indonesia. There are five conflict management styles, namely; integrating; obliging; dominating; avoiding; and compromising styles...

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Main Author:	Pratiwi, Mirza Ayunda
Format:	Thesis
Language:	English
Published:	2017
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/78804/1/MirzaAyundaPratiwiMFM2017.pdf
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id	my-utm-ep.78804
record_format	uketd_dc
spelling	my-utm-ep.788042018-09-17T04:13:01Z A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia) 2017-05 Pratiwi, Mirza Ayunda HD28 Management. Industrial Management The aim of this study is to examine the relationship between supervisor’s conflict management style and job satisfaction among nurses at Karimun General Hospital (KGH), Indonesia. There are five conflict management styles, namely; integrating; obliging; dominating; avoiding; and compromising styles (Rahim 1983). This study uses Rahim organizational conflict inventory–II (ROCI-II) to determine the relationship between supervisors’ conflict management style and nurses’ job satisfaction. To measure job satisfaction, Spector’s (1997) job satisfaction survey (JJS) was used. There are nine indicators in JJS, namely, salary; promotion; supervision; additional profit; contingent reward; operating condition; co-worker; nature of work; communication. The population of this study is 181 nurses and midwife at KGH. Using a simple random sampling, 142 questionnaires were distributed. The findings indicated that the nurse’s job satisfaction is at a moderate level and, that the conflict management style mostly practiced by supervisors at KGH is dominating style. In addition, only two styles significantly influence the nurses’ job satisfaction, which are the obliging and compromising style. Meanwhile, integrating, dominating, and avoiding conflict management style do not significantly influence job satisfaction among nurses at KGH. 2017-05 Thesis http://eprints.utm.my/id/eprint/78804/ http://eprints.utm.my/id/eprint/78804/1/MirzaAyundaPratiwiMFM2017.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:110436 masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Pratiwi, Mirza Ayunda A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)
description	The aim of this study is to examine the relationship between supervisor’s conflict management style and job satisfaction among nurses at Karimun General Hospital (KGH), Indonesia. There are five conflict management styles, namely; integrating; obliging; dominating; avoiding; and compromising styles (Rahim 1983). This study uses Rahim organizational conflict inventory–II (ROCI-II) to determine the relationship between supervisors’ conflict management style and nurses’ job satisfaction. To measure job satisfaction, Spector’s (1997) job satisfaction survey (JJS) was used. There are nine indicators in JJS, namely, salary; promotion; supervision; additional profit; contingent reward; operating condition; co-worker; nature of work; communication. The population of this study is 181 nurses and midwife at KGH. Using a simple random sampling, 142 questionnaires were distributed. The findings indicated that the nurse’s job satisfaction is at a moderate level and, that the conflict management style mostly practiced by supervisors at KGH is dominating style. In addition, only two styles significantly influence the nurses’ job satisfaction, which are the obliging and compromising style. Meanwhile, integrating, dominating, and avoiding conflict management style do not significantly influence job satisfaction among nurses at KGH.
format	Thesis
qualification_level	Master's degree
author	Pratiwi, Mirza Ayunda
author_facet	Pratiwi, Mirza Ayunda
author_sort	Pratiwi, Mirza Ayunda
title	A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)
title_short	A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)
title_full	A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)
title_fullStr	A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)
title_full_unstemmed	A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)
title_sort	study of conflict management style and employee’s job satisfaction at karimun general hospital (indonesia)
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2017
url	http://eprints.utm.my/id/eprint/78804/1/MirzaAyundaPratiwiMFM2017.pdf
_version_	1747818075368980480

A study of conflict management style and employee’s job satisfaction at Karimun General Hospital (Indonesia)

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