Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)

The study is about the relationship of communication satisfaction with employee commitment. It aims to identify the level of employee’s commitment to the organization, identify the level of employee’s communication satisfactio to the organization, the relationship between communication satisfaction...

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Main Author:	Johar, Nurulazian
Format:	Thesis
Language:	English
Published:	2017
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/78955/1/NurulazianJoharMFM2017.pdf
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id	my-utm-ep.78955
record_format	uketd_dc
spelling	my-utm-ep.789552018-09-19T05:13:01Z Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT) 2017-06 Johar, Nurulazian HD28 Management. Industrial Management The study is about the relationship of communication satisfaction with employee commitment. It aims to identify the level of employee’s commitment to the organization, identify the level of employee’s communication satisfactio to the organization, the relationship between communication satisfaction factors with commitment and also identify factors that most influence employee’s commitment. This study is quantitative study and uses instruments of Communication Satisfaction Questionnaire (CSQ) by Down and Hazen (1977) which was distributed to 89 respondents in the Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah. This study used a mean score analysis, correlation analysis and multiple regression analysis. The results show the level of commitment of respondents to the organization is moderate, while the level of communication satisfaction factors are high for all four factors which are media quality factor, the climate communication, communication among employees and individual feedback. The analysis also showed that the four factors studied communication satisfaction has a positive relationship with the employees' commitment to the organization and overall analysis of the study found that the communication among employees is the most dominant factor in influencing employee commitment. In conclusion, these studies generally show that the commitment of employees in the organization is influenced by four factors study. Accordingly, this study suggests the organization to take proactive steps in addressing the issue of organizational communication. In addition, the organization also need to create a positive communication environment and a commitment so that any problems regarding communication and commitment in oganization can be prevent in the future. 2017-06 Thesis http://eprints.utm.my/id/eprint/78955/ http://eprints.utm.my/id/eprint/78955/1/NurulazianJoharMFM2017.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:110467 masters Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Johar, Nurulazian Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)
description	The study is about the relationship of communication satisfaction with employee commitment. It aims to identify the level of employee’s commitment to the organization, identify the level of employee’s communication satisfactio to the organization, the relationship between communication satisfaction factors with commitment and also identify factors that most influence employee’s commitment. This study is quantitative study and uses instruments of Communication Satisfaction Questionnaire (CSQ) by Down and Hazen (1977) which was distributed to 89 respondents in the Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah. This study used a mean score analysis, correlation analysis and multiple regression analysis. The results show the level of commitment of respondents to the organization is moderate, while the level of communication satisfaction factors are high for all four factors which are media quality factor, the climate communication, communication among employees and individual feedback. The analysis also showed that the four factors studied communication satisfaction has a positive relationship with the employees' commitment to the organization and overall analysis of the study found that the communication among employees is the most dominant factor in influencing employee commitment. In conclusion, these studies generally show that the commitment of employees in the organization is influenced by four factors study. Accordingly, this study suggests the organization to take proactive steps in addressing the issue of organizational communication. In addition, the organization also need to create a positive communication environment and a commitment so that any problems regarding communication and commitment in oganization can be prevent in the future.
format	Thesis
qualification_level	Master's degree
author	Johar, Nurulazian
author_facet	Johar, Nurulazian
author_sort	Johar, Nurulazian
title	Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)
title_short	Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)
title_full	Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)
title_fullStr	Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)
title_full_unstemmed	Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)
title_sort	hubungan kepuasan komunikasi dengan komitmen pekerja jabatan khidmat pengurusan majlis perbandaran johor bahru tengah (mpjbt)
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2017
url	http://eprints.utm.my/id/eprint/78955/1/NurulazianJoharMFM2017.pdf
_version_	1747818112478085120

Hubungan kepuasan komunikasi dengan komitmen pekerja Jabatan Khidmat Pengurusan Majlis Perbandaran Johor Bahru Tengah (MPJBT)

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