Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory

Scholarly Publications (SP) are almost certainly the most significant resources by which researchers at universities are appraised. It is part of the requirements for obtaining a Research University (RU) status. In the aspiration of these, to strategically improve and maintain their status, a series...

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Main Author:	Bhathal Singh, Sharanjit Kaur
Format:	Thesis
Language:	English
Published:	2016
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/78981/1/SharanjitKaurBhathalPFC2016TH.pdf
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id	my-utm-ep.78981
record_format	uketd_dc
spelling	my-utm-ep.789812018-09-19T05:21:31Z Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory 2016 Bhathal Singh, Sharanjit Kaur QA75 Electronic computers. Computer science Scholarly Publications (SP) are almost certainly the most significant resources by which researchers at universities are appraised. It is part of the requirements for obtaining a Research University (RU) status. In the aspiration of these, to strategically improve and maintain their status, a series of performance measurement interventions were initiated, such as the use of Key Performance Indicators (KPI) delivery. The aim of this study is to propose a diagnostic model for SP productivity involving various stakeholders in monitoring a complex KPI delivery ecosystem for Malaysian university. This study employs Viable System Model (VSM) and Social Cognitive Theory (SCT) factors to develop a research model based on a comprehensive literature review. Following an interpretive paradigm this research applies qualitative method triangulated with quantitative method. VSM was applied as a diagnostic tool to diagnose process of KPI delivery for monitoring four recursion levels involving Deputy Vice Chancellor of Research and Innovation (DVCRI), Research Alliances (RAs), Research Groups (RGs) and lastly the academic staffs of the chosen institution which is, Universiti Teknologi Malaysia (UTM). Three strategies which are strategic, tactical and operational in achieving the SP KPI to maintain RU status for the institution were recommended to assist all pertinent stakeholders in monitoring the KPI delivery. Besides, to complement the results, a survey was designed and the data from the institutional repository involving UTM faculty members were analyzed to investigate the SCT factors involving human factor which is lacking in VSM tool. The findings show that the most influential factors for the SP of UTM are age, gender, experience, rank, teaching load, collaboration, funding, resource, discipline and skill. The model was evaluated for the SP KPI monitoring process, which further can be used by public and private universities to improve the performance of their institution's publication. 2016 Thesis http://eprints.utm.my/id/eprint/78981/ http://eprints.utm.my/id/eprint/78981/1/SharanjitKaurBhathalPFC2016TH.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:106221 phd doctoral Universiti Teknologi Malaysia, Faculty of Computing Faculty of Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Bhathal Singh, Sharanjit Kaur Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
description	Scholarly Publications (SP) are almost certainly the most significant resources by which researchers at universities are appraised. It is part of the requirements for obtaining a Research University (RU) status. In the aspiration of these, to strategically improve and maintain their status, a series of performance measurement interventions were initiated, such as the use of Key Performance Indicators (KPI) delivery. The aim of this study is to propose a diagnostic model for SP productivity involving various stakeholders in monitoring a complex KPI delivery ecosystem for Malaysian university. This study employs Viable System Model (VSM) and Social Cognitive Theory (SCT) factors to develop a research model based on a comprehensive literature review. Following an interpretive paradigm this research applies qualitative method triangulated with quantitative method. VSM was applied as a diagnostic tool to diagnose process of KPI delivery for monitoring four recursion levels involving Deputy Vice Chancellor of Research and Innovation (DVCRI), Research Alliances (RAs), Research Groups (RGs) and lastly the academic staffs of the chosen institution which is, Universiti Teknologi Malaysia (UTM). Three strategies which are strategic, tactical and operational in achieving the SP KPI to maintain RU status for the institution were recommended to assist all pertinent stakeholders in monitoring the KPI delivery. Besides, to complement the results, a survey was designed and the data from the institutional repository involving UTM faculty members were analyzed to investigate the SCT factors involving human factor which is lacking in VSM tool. The findings show that the most influential factors for the SP of UTM are age, gender, experience, rank, teaching load, collaboration, funding, resource, discipline and skill. The model was evaluated for the SP KPI monitoring process, which further can be used by public and private universities to improve the performance of their institution's publication.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Bhathal Singh, Sharanjit Kaur
author_facet	Bhathal Singh, Sharanjit Kaur
author_sort	Bhathal Singh, Sharanjit Kaur
title	Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
title_short	Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
title_full	Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
title_fullStr	Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
title_full_unstemmed	Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
title_sort	scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory
granting_institution	Universiti Teknologi Malaysia, Faculty of Computing
granting_department	Faculty of Computing
publishDate	2016
url	http://eprints.utm.my/id/eprint/78981/1/SharanjitKaurBhathalPFC2016TH.pdf
_version_	1747818118819872768

Scholarly publication key performance indicator diagnostic model using viable system and social cognitive theory

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