Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai

Performance measurement and building maintenance services is covering the important aspects that can be represented by the perception of the customer and customer‟s satisfaction with the service delivered. However, the performance of the contractors for maintenance work is still at unsatisfactory le...

Full description

Saved in:

Bibliographic Details
Main Author:	Abd. Kadir, Siti Athirah
Format:	Thesis
Language:	English
Published:	2017
Subjects:	TA Engineering (General) Civil engineering (General)
Online Access:	http://eprints.utm.my/id/eprint/79035/1/SitiAthirahAbdMFKA2017.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-utm-ep.79035
record_format	uketd_dc
spelling	my-utm-ep.790352018-09-27T05:21:04Z Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai 2017-01 Abd. Kadir, Siti Athirah TA Engineering (General). Civil engineering (General) Performance measurement and building maintenance services is covering the important aspects that can be represented by the perception of the customer and customer‟s satisfaction with the service delivered. However, the performance of the contractors for maintenance work is still at unsatisfactory level. This study aims to determine the satisfaction level of service and quality of service provided by the contractor. In collecting data, an approach that has been taken which a structured questionnaire distributed to the respondents who are use the service in UTM campus, Skudai. ServQual analysis will classify the important variables in the services and be interprated in the term of Importance Performance Analysis, IPA mtehod. This study can give benefit to the contractor for improving thier work performed. Finally, this study can help for an improved ways of the quality and services to the contractors. At the same time can help the contractor in achieving Key Performance Indicators, KPI's have been targeted by the management of the contractor involved. 2017-01 Thesis http://eprints.utm.my/id/eprint/79035/ http://eprints.utm.my/id/eprint/79035/1/SitiAthirahAbdMFKA2017.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:109657 masters Universiti Teknologi Malaysia, Faculty of Civil Engineering Faculty of Civil Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	TA Engineering (General) Civil engineering (General)
spellingShingle	TA Engineering (General) Civil engineering (General) Abd. Kadir, Siti Athirah Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai
description	Performance measurement and building maintenance services is covering the important aspects that can be represented by the perception of the customer and customer‟s satisfaction with the service delivered. However, the performance of the contractors for maintenance work is still at unsatisfactory level. This study aims to determine the satisfaction level of service and quality of service provided by the contractor. In collecting data, an approach that has been taken which a structured questionnaire distributed to the respondents who are use the service in UTM campus, Skudai. ServQual analysis will classify the important variables in the services and be interprated in the term of Importance Performance Analysis, IPA mtehod. This study can give benefit to the contractor for improving thier work performed. Finally, this study can help for an improved ways of the quality and services to the contractors. At the same time can help the contractor in achieving Key Performance Indicators, KPI's have been targeted by the management of the contractor involved.
format	Thesis
qualification_level	Master's degree
author	Abd. Kadir, Siti Athirah
author_facet	Abd. Kadir, Siti Athirah
author_sort	Abd. Kadir, Siti Athirah
title	Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai
title_short	Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai
title_full	Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai
title_fullStr	Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai
title_full_unstemmed	Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai
title_sort	pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus utm, skudai
granting_institution	Universiti Teknologi Malaysia, Faculty of Civil Engineering
granting_department	Faculty of Civil Engineering
publishDate	2017
url	http://eprints.utm.my/id/eprint/79035/1/SitiAthirahAbdMFKA2017.pdf
_version_	1747818131131203584

Pengukuran prestasi bagi perkhidmatan penyelenggaraan bangunan di kampus UTM, Skudai

Similar Items