Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator

Heavy vehicle operators are generally very concerned with high safety performance since frequent road accidents involving heavy vehicle drivers will negatively affect productivity and the overall service performance. The aim of this study is to determine factors that can improve heavy vehicle driver...

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Main Author:	Miskam, Zamri
Format:	Thesis
Language:	English
Published:	2016
Subjects:	NA Architecture
Online Access:	http://eprints.utm.my/id/eprint/81624/1/ZamriMiskamPFAB2016.pdf
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id	my-utm-ep.81624
record_format	uketd_dc
spelling	my-utm-ep.816242019-09-10T01:50:09Z Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator 2016 Miskam, Zamri NA Architecture Heavy vehicle operators are generally very concerned with high safety performance since frequent road accidents involving heavy vehicle drivers will negatively affect productivity and the overall service performance. The aim of this study is to determine factors that can improve heavy vehicle drivers’ safety among the various types of operators which will eventually contribute to high service performance. The main objective of the study is to identify factors influencing heavy vehicle drivers’ safety competency and their relationship with service performance. A total of 129 respondents from various types of heavy vehicle operators in Johor had given their feedbacks in the study. The research was conducted in quantitative manner by employing confirmatory factor analysis (CFA), structural equation modelling (SEM) and analysis of moment structure (AMOS). The results revealed that only 45 percents of the respondents had practiced self regulation on safety for their heavy vehicle drivers. It was hypothesized that heavy vehicle drivers’ safety competency would influence organizational service performance. Relationships between heavy vehicle drivers’ safety competency and service performance were examined. Four factors were found to be correlated with service performance; namely the recruitment and selection of heavy vehicle drivers, safety training, defensive driving and organisation safety culture. The overall findings had proven that any improvement initiatives by the organisation particularly on the job related skills will lead to the above average productivity performance. One of the implications of the findings is the need for work organisation policy on safety and regulation changes with regard to the occupational safety improvement for heavy vehicle operators in Malaysia. 2016 Thesis http://eprints.utm.my/id/eprint/81624/ http://eprints.utm.my/id/eprint/81624/1/ZamriMiskamPFAB2016.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:126021 phd doctoral Universiti Teknologi Malaysia Built Environment
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	NA Architecture
spellingShingle	NA Architecture Miskam, Zamri Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
description	Heavy vehicle operators are generally very concerned with high safety performance since frequent road accidents involving heavy vehicle drivers will negatively affect productivity and the overall service performance. The aim of this study is to determine factors that can improve heavy vehicle drivers’ safety among the various types of operators which will eventually contribute to high service performance. The main objective of the study is to identify factors influencing heavy vehicle drivers’ safety competency and their relationship with service performance. A total of 129 respondents from various types of heavy vehicle operators in Johor had given their feedbacks in the study. The research was conducted in quantitative manner by employing confirmatory factor analysis (CFA), structural equation modelling (SEM) and analysis of moment structure (AMOS). The results revealed that only 45 percents of the respondents had practiced self regulation on safety for their heavy vehicle drivers. It was hypothesized that heavy vehicle drivers’ safety competency would influence organizational service performance. Relationships between heavy vehicle drivers’ safety competency and service performance were examined. Four factors were found to be correlated with service performance; namely the recruitment and selection of heavy vehicle drivers, safety training, defensive driving and organisation safety culture. The overall findings had proven that any improvement initiatives by the organisation particularly on the job related skills will lead to the above average productivity performance. One of the implications of the findings is the need for work organisation policy on safety and regulation changes with regard to the occupational safety improvement for heavy vehicle operators in Malaysia.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Miskam, Zamri
author_facet	Miskam, Zamri
author_sort	Miskam, Zamri
title	Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
title_short	Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
title_full	Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
title_fullStr	Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
title_full_unstemmed	Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
title_sort	factors influencing heavy vehicle drivers’ service performance with safety performance as mediator
granting_institution	Universiti Teknologi Malaysia
granting_department	Built Environment
publishDate	2016
url	http://eprints.utm.my/id/eprint/81624/1/ZamriMiskamPFAB2016.pdf
_version_	1747818373993988096

Factors influencing heavy vehicle drivers’ service performance with safety performance as mediator

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