Knowledge audit process framework for inter-agencies collaboration

Knowledge audit is a process to determine an organization’s knowledge asset. In the case of government inter-agencies special joint-operations, knowledge audit helps government agencies to better leverage knowledge for improving services and make better decisions based on what they know of their own...

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Main Author:	Ahmad, Nur Syufiza
Format:	Thesis
Language:	English
Published:	2016
Subjects:	QA75 Electronic computers Computer science
Online Access:	http://eprints.utm.my/id/eprint/81707/1/NurSyufizaAhmadPFC2016.pdf
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id	my-utm-ep.81707
record_format	uketd_dc
spelling	my-utm-ep.817072019-09-22T07:25:46Z Knowledge audit process framework for inter-agencies collaboration 2016 Ahmad, Nur Syufiza QA75 Electronic computers. Computer science Knowledge audit is a process to determine an organization’s knowledge asset. In the case of government inter-agencies special joint-operations, knowledge audit helps government agencies to better leverage knowledge for improving services and make better decisions based on what they know of their own knowledge. At present, there is no knowledge audit process specially catered for inter-agencies collaboration. This has hindered agencies from identifying their knowledge asset, and resulted in difficulties for agencies to collaborate efficiently. This research developed a Knowledge Audit Process for Inter-agencies (KAP-I) Framework. A Design Science Research methodology was carried out to ensure the rigor and relevance of the framework. Qualitative data were collected from a joint-operation of selected agencies involved in flood management as the case study. Data gathered from nineteen respondents of flood management agencies were analysed using knowledge sharing theory for inter-agencies. Theoretically, the technological, organizational and managerial, and political and policy perspectives were used to derive the knowledge audit elements. Using a deductive content analysis, twelve applicable knowledge audit elements for inter-agencies collaboration were discovered and later manifested in the framework. To ensure the efficacy and utility of the framework, formative and summative evaluations were conducted to iterate the artefact design. The framework was verified by practitioners who agreed with the logic and content, and they proposed suggestions for improvements. For verification, the framework was tested on the Independence Day Celebrations as a case study using structured walkthrough technique. Based on the findings, KAP-I Framework was formulated and it consists of three components: KAP-I Process, KAP-I Guide, and KAP-I Template that complement each other as a whole. The framework can be used to guide agencies through the inter-agencies knowledge audit process as it assists in the identification of special joint-operations related knowledge asset, as well as capture the experiential knowledge gained from the special joint-operations. 2016 Thesis http://eprints.utm.my/id/eprint/81707/ http://eprints.utm.my/id/eprint/81707/1/NurSyufizaAhmadPFC2016.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:126211 phd doctoral Universiti Teknologi Malaysia Computing
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	QA75 Electronic computers Computer science
spellingShingle	QA75 Electronic computers Computer science Ahmad, Nur Syufiza Knowledge audit process framework for inter-agencies collaboration
description	Knowledge audit is a process to determine an organization’s knowledge asset. In the case of government inter-agencies special joint-operations, knowledge audit helps government agencies to better leverage knowledge for improving services and make better decisions based on what they know of their own knowledge. At present, there is no knowledge audit process specially catered for inter-agencies collaboration. This has hindered agencies from identifying their knowledge asset, and resulted in difficulties for agencies to collaborate efficiently. This research developed a Knowledge Audit Process for Inter-agencies (KAP-I) Framework. A Design Science Research methodology was carried out to ensure the rigor and relevance of the framework. Qualitative data were collected from a joint-operation of selected agencies involved in flood management as the case study. Data gathered from nineteen respondents of flood management agencies were analysed using knowledge sharing theory for inter-agencies. Theoretically, the technological, organizational and managerial, and political and policy perspectives were used to derive the knowledge audit elements. Using a deductive content analysis, twelve applicable knowledge audit elements for inter-agencies collaboration were discovered and later manifested in the framework. To ensure the efficacy and utility of the framework, formative and summative evaluations were conducted to iterate the artefact design. The framework was verified by practitioners who agreed with the logic and content, and they proposed suggestions for improvements. For verification, the framework was tested on the Independence Day Celebrations as a case study using structured walkthrough technique. Based on the findings, KAP-I Framework was formulated and it consists of three components: KAP-I Process, KAP-I Guide, and KAP-I Template that complement each other as a whole. The framework can be used to guide agencies through the inter-agencies knowledge audit process as it assists in the identification of special joint-operations related knowledge asset, as well as capture the experiential knowledge gained from the special joint-operations.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ahmad, Nur Syufiza
author_facet	Ahmad, Nur Syufiza
author_sort	Ahmad, Nur Syufiza
title	Knowledge audit process framework for inter-agencies collaboration
title_short	Knowledge audit process framework for inter-agencies collaboration
title_full	Knowledge audit process framework for inter-agencies collaboration
title_fullStr	Knowledge audit process framework for inter-agencies collaboration
title_full_unstemmed	Knowledge audit process framework for inter-agencies collaboration
title_sort	knowledge audit process framework for inter-agencies collaboration
granting_institution	Universiti Teknologi Malaysia
granting_department	Computing
publishDate	2016
url	http://eprints.utm.my/id/eprint/81707/1/NurSyufizaAhmadPFC2016.pdf
_version_	1747818394383548416

Knowledge audit process framework for inter-agencies collaboration

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