The impact of enterprise resource planning system on Iranian firms performance

In the past two decades, there has been a significant growth market for Enterprise Resource Planning (ERP) in developing countries. However, due to recent economic development of these countries such as Iran, the demand for ERP systems increased considerably. Besides these growths, failures in ERP i...

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Main Author:	Parto, Ali
Format:	Thesis
Language:	English
Published:	2017
Subjects:	HD28 Management Industrial Management
Online Access:	http://eprints.utm.my/id/eprint/81857/1/AliPartoPFM2017.pdf
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id	my-utm-ep.81857
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spelling	my-utm-ep.818572019-09-29T10:53:57Z The impact of enterprise resource planning system on Iranian firms performance 2017-04 Parto, Ali HD28 Management. Industrial Management In the past two decades, there has been a significant growth market for Enterprise Resource Planning (ERP) in developing countries. However, due to recent economic development of these countries such as Iran, the demand for ERP systems increased considerably. Besides these growths, failures in ERP implementation also have been increased. Therefore, there is an urgent need for understanding ERP implementation and post evaluation issues in developing countries. The main objectives of this study is to identify common ERP modules, critical success factors (CSFs) of ERP implementation among the manufacturing firms in Iran in order to assess the impact of ERP systems implementation on performance across four perspectives (financial, customer, internal process and learning) of the balanced scorecard (BSC). For this purpose, a theory-based model has been developed to examine the relationship between ERP system status and firms performance perspectives. Empirical analyses are based on survey data drawn from 93 Iranian manufacturing firms, which have adopted ERP systems for at least a year. Structural equation modeling (SEM) is employed to test the research hypotheses and Fuzzy DEMATEL method is applied to find the impact of ERP implementation modules and performance indicators. The result indicates that there is a positive significant relationship between ERP system status and changes in financial, customer and learning perspectives of performance. In addition, CSFs and ERP modules on performance perspectives indicated a positive interaction. On the other hand, fuzzy DEMATEL analysis shows, sale and distribution module of ERP had the strongest impact on performance within Iranian manufacturing firms. Consequently, the managers who want to implement ERP systems can use the ranking to choose suitable ERP modules. The results of the study suggest that firms that emphasize CSFs throughout the ERP implementation process achieve higher performance improvement. Further research should gather data from various sources and also from the service sectors. 2017-04 Thesis http://eprints.utm.my/id/eprint/81857/ http://eprints.utm.my/id/eprint/81857/1/AliPartoPFM2017.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:126192 phd doctoral Universiti Teknologi Malaysia, Faculty of Management Faculty of Management
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD28 Management Industrial Management
spellingShingle	HD28 Management Industrial Management Parto, Ali The impact of enterprise resource planning system on Iranian firms performance
description	In the past two decades, there has been a significant growth market for Enterprise Resource Planning (ERP) in developing countries. However, due to recent economic development of these countries such as Iran, the demand for ERP systems increased considerably. Besides these growths, failures in ERP implementation also have been increased. Therefore, there is an urgent need for understanding ERP implementation and post evaluation issues in developing countries. The main objectives of this study is to identify common ERP modules, critical success factors (CSFs) of ERP implementation among the manufacturing firms in Iran in order to assess the impact of ERP systems implementation on performance across four perspectives (financial, customer, internal process and learning) of the balanced scorecard (BSC). For this purpose, a theory-based model has been developed to examine the relationship between ERP system status and firms performance perspectives. Empirical analyses are based on survey data drawn from 93 Iranian manufacturing firms, which have adopted ERP systems for at least a year. Structural equation modeling (SEM) is employed to test the research hypotheses and Fuzzy DEMATEL method is applied to find the impact of ERP implementation modules and performance indicators. The result indicates that there is a positive significant relationship between ERP system status and changes in financial, customer and learning perspectives of performance. In addition, CSFs and ERP modules on performance perspectives indicated a positive interaction. On the other hand, fuzzy DEMATEL analysis shows, sale and distribution module of ERP had the strongest impact on performance within Iranian manufacturing firms. Consequently, the managers who want to implement ERP systems can use the ranking to choose suitable ERP modules. The results of the study suggest that firms that emphasize CSFs throughout the ERP implementation process achieve higher performance improvement. Further research should gather data from various sources and also from the service sectors.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Parto, Ali
author_facet	Parto, Ali
author_sort	Parto, Ali
title	The impact of enterprise resource planning system on Iranian firms performance
title_short	The impact of enterprise resource planning system on Iranian firms performance
title_full	The impact of enterprise resource planning system on Iranian firms performance
title_fullStr	The impact of enterprise resource planning system on Iranian firms performance
title_full_unstemmed	The impact of enterprise resource planning system on Iranian firms performance
title_sort	impact of enterprise resource planning system on iranian firms performance
granting_institution	Universiti Teknologi Malaysia, Faculty of Management
granting_department	Faculty of Management
publishDate	2017
url	http://eprints.utm.my/id/eprint/81857/1/AliPartoPFM2017.pdf
_version_	1747818418922323968

The impact of enterprise resource planning system on Iranian firms performance

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