Model perjanjian tahap perkhidmatan dalam penyumberan luar perkhidmatan pengurusan fasiliti di universiti awam Malaysia
Service Level Agreements (SLA) are contracts based on performance used in outsourcing facilities management as governance document. In contrast to previous research found SLA focused mostly on the field of information technology, this research focus on facility management to determine the service pe...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/81868/1/ArmaiMohamedPFAB2018.pdf |
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