Moderating effect of affective commitment on the relationship between personality traits, job satisfaction and customer-oriented behavior among nurses
Rapid growth of the healthcare industry and existence of a more educated population have resulted in higher demand and expectation of the nursing care services. Healthcare providers need to meet the demand and expectation by introducing customer-oriented behavior among nurses. Previous studies on cu...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
2016
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| 主題: | |
| 在線閱讀: | http://eprints.utm.my/id/eprint/84138/1/LimLeePingPFM2016.pdf |
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