Moderating effect of affective commitment on the relationship between personality traits, job satisfaction and customer-oriented behavior among nurses

Rapid growth of the healthcare industry and existence of a more educated population have resulted in higher demand and expectation of the nursing care services. Healthcare providers need to meet the demand and expectation by introducing customer-oriented behavior among nurses. Previous studies on cu...

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主要作者: Lim, Lee Ping
格式: Thesis
语言:English
出版: 2016
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在线阅读:http://eprints.utm.my/id/eprint/84138/1/LimLeePingPFM2016.pdf
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