Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan

Previous studies had shown that job satisfaction in organization can affect employee decision making, behaviour, enthusiasm, commitment and productivity. In addition, job performance is also a key and critical issue that is often emphasized in organizational management as it also contributes to orga...

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Main Author:	Ishak, Abdah
Format:	Thesis
Language:	English
Published:	2019
Subjects:	HF5549.5.M63 Employee motivation
Online Access:	http://eprints.utm.my/id/eprint/92338/1/AbdahIshakPAHIBS2019.pdf
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id	my-utm-ep.92338
record_format	uketd_dc
spelling	my-utm-ep.923382021-09-28T07:33:44Z Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan 2019 Ishak, Abdah HF5549.5.M63 Employee motivation Previous studies had shown that job satisfaction in organization can affect employee decision making, behaviour, enthusiasm, commitment and productivity. In addition, job performance is also a key and critical issue that is often emphasized in organizational management as it also contributes to organizations? goal. However, studies on job stress with job satisfaction and job performance especially among support staffs are limited. Hence, this study extended the discussion by examining job satisfaction dimensions namely intrinsic and extrinsic, towards job performance dimensions namely task and contextual. Job stress factors which consisted of intrinsic factors to the job, management role, work relationship with others, career and achievement, organizational structure or climate and home-work interface were examined as predictors of the study. In addition, this study examined the mediating effect of Big Five Personality on the relationship between job stress with job satisfaction and job performance. This study was conducted quantitatively using questionnaires for data collection and involved 274 support staffs from UTM, Johor campus through stratified random sampling technique. The data were analysed using Structural Equation Modeling via SEM SmartPLS 3.2.7. Overall, the results suggested that job stress is a significant predictor of Big Five Personality, job satisfaction and job performance. The results also confirmed that job satisfaction and job performance are influenced by the Big Five Personality. Meanwhile, the dimensions of conscientiousness and agreeableness in the Big Five personality were found to be significant mediators on the relationship between job satisfaction and job performance. Theoretically, this study extends Social Exchange Theory and its application to support staff. The findings help human resource practitioners to understand how job stress and Big Five Personality influence job satisfaction and performance of support staff at UTM. The study recommends the expansion of Social Exchange Theory model in job satisfaction and job performance research by applying multiple measures of other variables. 2019 Thesis http://eprints.utm.my/id/eprint/92338/ http://eprints.utm.my/id/eprint/92338/1/AbdahIshakPAHIBS2019.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:138034 phd doctoral Universiti Teknologi Malaysia Azman Hashim International Business School
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HF5549.5.M63 Employee motivation
spellingShingle	HF5549.5.M63 Employee motivation Ishak, Abdah Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
description	Previous studies had shown that job satisfaction in organization can affect employee decision making, behaviour, enthusiasm, commitment and productivity. In addition, job performance is also a key and critical issue that is often emphasized in organizational management as it also contributes to organizations? goal. However, studies on job stress with job satisfaction and job performance especially among support staffs are limited. Hence, this study extended the discussion by examining job satisfaction dimensions namely intrinsic and extrinsic, towards job performance dimensions namely task and contextual. Job stress factors which consisted of intrinsic factors to the job, management role, work relationship with others, career and achievement, organizational structure or climate and home-work interface were examined as predictors of the study. In addition, this study examined the mediating effect of Big Five Personality on the relationship between job stress with job satisfaction and job performance. This study was conducted quantitatively using questionnaires for data collection and involved 274 support staffs from UTM, Johor campus through stratified random sampling technique. The data were analysed using Structural Equation Modeling via SEM SmartPLS 3.2.7. Overall, the results suggested that job stress is a significant predictor of Big Five Personality, job satisfaction and job performance. The results also confirmed that job satisfaction and job performance are influenced by the Big Five Personality. Meanwhile, the dimensions of conscientiousness and agreeableness in the Big Five personality were found to be significant mediators on the relationship between job satisfaction and job performance. Theoretically, this study extends Social Exchange Theory and its application to support staff. The findings help human resource practitioners to understand how job stress and Big Five Personality influence job satisfaction and performance of support staff at UTM. The study recommends the expansion of Social Exchange Theory model in job satisfaction and job performance research by applying multiple measures of other variables.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Ishak, Abdah
author_facet	Ishak, Abdah
author_sort	Ishak, Abdah
title	Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_short	Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_full	Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_fullStr	Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_full_unstemmed	Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
title_sort	stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan
granting_institution	Universiti Teknologi Malaysia
granting_department	Azman Hashim International Business School
publishDate	2019
url	http://eprints.utm.my/id/eprint/92338/1/AbdahIshakPAHIBS2019.pdf
_version_	1747818588487548928

Stres kerja, personaliti big five, kepuasan kerja dan prestasi kerja staf sokongan

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