Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

This study focuses on the perception of quality culture in the organisation of public services. Several factors were identified to have influenced the quality culture in such organisations. As such, the objectives of this study are to (1) identify the level of importance of the main factors that con...

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Main Author:	Ismail, Khazani
Format:	Thesis
Language:	English
Published:	2006
Subjects:	HD Industries Land use Labor JS Local government Municipal government
Online Access:	http://eprints.utm.my/id/eprint/934/1/KhazaniIsmailMFGHT2006.pdf
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id	my-utm-ep.934
record_format	uketd_dc
spelling	my-utm-ep.9342018-02-20T01:16:41Z Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam 2006-11 Ismail, Khazani HD Industries. Land use. Labor JS Local government Municipal government This study focuses on the perception of quality culture in the organisation of public services. Several factors were identified to have influenced the quality culture in such organisations. As such, the objectives of this study are to (1) identify the level of importance of the main factors that contributes to quality culture practices and (2) identify the level of aplication of the main factors that contributes to quality culture practices. The study was carried out by using questionnaire survey to collect the relevant information. The staffs of Valuation and Property Services Department, State of Pahang were taken as respondents for this study. The collected data were analysed by using descriptive statistic technique which are frequency, percentage and comparable mean. Independent-Sample t-Test analysis and ANOVA were also applied to identify whether the difference in variable mean were statistically significant or not. The result of this study has identified that the most important factors that contribute to the practises of quality culture were motivation and organisation structure. The other two factors; personal involvement and recognition were less important. The rest of five factors; empowerment, leadership, communication, teamwork, and education and training were the least important. The level of application of the factors were relatively low as compared with the level of importance. The level of importance for education and training factor only was significantly different based on respondentâ€™s background. Besides that, the genders, types of services and the ages of the respondents made a significant difference in the level of application of those factors 2006-11 Thesis http://eprints.utm.my/id/eprint/934/ http://eprints.utm.my/id/eprint/934/1/KhazaniIsmailMFGHT2006.pdf application/pdf en public masters Universiti Teknologi Malaysia, Faculty of Geoinformation Science and Engineering Faculty of Geoinformation Science and Engineering
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HD Industries Land use Labor JS Local government Municipal government
spellingShingle	HD Industries Land use Labor JS Local government Municipal government Ismail, Khazani Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
description	This study focuses on the perception of quality culture in the organisation of public services. Several factors were identified to have influenced the quality culture in such organisations. As such, the objectives of this study are to (1) identify the level of importance of the main factors that contributes to quality culture practices and (2) identify the level of aplication of the main factors that contributes to quality culture practices. The study was carried out by using questionnaire survey to collect the relevant information. The staffs of Valuation and Property Services Department, State of Pahang were taken as respondents for this study. The collected data were analysed by using descriptive statistic technique which are frequency, percentage and comparable mean. Independent-Sample t-Test analysis and ANOVA were also applied to identify whether the difference in variable mean were statistically significant or not. The result of this study has identified that the most important factors that contribute to the practises of quality culture were motivation and organisation structure. The other two factors; personal involvement and recognition were less important. The rest of five factors; empowerment, leadership, communication, teamwork, and education and training were the least important. The level of application of the factors were relatively low as compared with the level of importance. The level of importance for education and training factor only was significantly different based on respondentâ€™s background. Besides that, the genders, types of services and the ages of the respondents made a significant difference in the level of application of those factors
format	Thesis
qualification_level	Master's degree
author	Ismail, Khazani
author_facet	Ismail, Khazani
author_sort	Ismail, Khazani
title	Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
title_short	Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
title_full	Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
title_fullStr	Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
title_full_unstemmed	Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
title_sort	persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam
granting_institution	Universiti Teknologi Malaysia, Faculty of Geoinformation Science and Engineering
granting_department	Faculty of Geoinformation Science and Engineering
publishDate	2006
url	http://eprints.utm.my/id/eprint/934/1/KhazaniIsmailMFGHT2006.pdf
_version_	1747814392106319872

Persepsi terhadap budaya kualiti dalam organisasi perkhidmatan awam

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