Implementing ITIL - service support in the infrastructure and service unit of CICT, UTM

ITIL implementation is rapidly growing in the organizations. One of the major parts of ITIL framework is service support which is including of several processes especially Configuration Management, Helpdesk Management and so on. In addition, there are several ITIL-based frameworks such as Microsoft...

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書目詳細資料
主要作者: Ayat, Masarat
格式: Thesis
語言:English
出版: 2008
主題:
在線閱讀:http://eprints.utm.my/id/eprint/9457/1/MasaratAyatFSKSM2008.pdf
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