Expectation and perception of postgraduate students for service quality in UTM
Service quality has become predominant part of all advanced organization’s strategic plan. Higher attention on service quality has resulted in increasing and profit or an organizations. Higher education has possesses all the characteristics of service industry such as tangible, reliability, respon...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.utm.my/id/eprint/9556/1/EffazielaMohamadTaharMFKSG2008.pdf |
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