Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley

In these modern-days, the use of mobile traveller information service is pivotal in the efficient and effective running of the transportation system for an urban area. The role of urban facilities managers in urban transportation planning is to develop a plan to provide drivers with real-time travel...

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Main Author:	Wan Rani, Wan Suhaila
Format:	Thesis
Language:	English
Published:	2019
Subjects:	G70.212-70.215 Geographic information system
Online Access:	http://eprints.utm.my/id/eprint/96157/1/WanSuhailaWanRaniPFABU2019.pdf.pdf
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id	my-utm-ep.96157
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spelling	my-utm-ep.961572022-07-04T07:21:07Z Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley 2019 Wan Rani, Wan Suhaila G70.212-70.215 Geographic information system In these modern-days, the use of mobile traveller information service is pivotal in the efficient and effective running of the transportation system for an urban area. The role of urban facilities managers in urban transportation planning is to develop a plan to provide drivers with real-time traveller information services to enable regional economic growth and transition. Existing research in the mobile information traveller information services area has not deeply investigated the determinants of continuance intention to use smartphone-based traveller information systems (STIS). The purpose of this study is to attempt to do so by investigating STIS users’ continuance intention at the post-adoption phase. This study developed and validated an extended framework based on the expectation-confirmation model (ECM). The 280 STIS users from the Klang Valley highways and major streets participated in the study. The extended ECM results revealed that STIS users’ continuance intention is determined by perceived enjoyment and perceived usefulness of continued STIS use, followed by satisfaction with STIS use. In this study, satisfaction and perceived usefulness are determined primarily by confirmation of expectation from participants’ previous use, except for the perceived enjoyment. The findings of this study have implications for the transportation sectors in planning their strategies to increase users’ continuance intention to use STIS services. Most of the current literature in mobile information services studies focused only on pre-adoption and have paid little attention to user’s continuance intention, especially in the context of smartphone apps or electronic information in the transportation system services. This study fills the theoretical and practical gaps by focusing on the post-adoption phase and developed an extended framework based on the ECM to explain the STIS continuance intention context. In addition, the topic is timely, as mobile information services have been flourishing in the current worldwide transportation sector services. 2019 Thesis http://eprints.utm.my/id/eprint/96157/ http://eprints.utm.my/id/eprint/96157/1/WanSuhailaWanRaniPFABU2019.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:142640 phd doctoral Universiti Teknologi Malaysia Faculty of Built Environment & Surveying
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	G70.212-70.215 Geographic information system
spellingShingle	G70.212-70.215 Geographic information system Wan Rani, Wan Suhaila Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley
description	In these modern-days, the use of mobile traveller information service is pivotal in the efficient and effective running of the transportation system for an urban area. The role of urban facilities managers in urban transportation planning is to develop a plan to provide drivers with real-time traveller information services to enable regional economic growth and transition. Existing research in the mobile information traveller information services area has not deeply investigated the determinants of continuance intention to use smartphone-based traveller information systems (STIS). The purpose of this study is to attempt to do so by investigating STIS users’ continuance intention at the post-adoption phase. This study developed and validated an extended framework based on the expectation-confirmation model (ECM). The 280 STIS users from the Klang Valley highways and major streets participated in the study. The extended ECM results revealed that STIS users’ continuance intention is determined by perceived enjoyment and perceived usefulness of continued STIS use, followed by satisfaction with STIS use. In this study, satisfaction and perceived usefulness are determined primarily by confirmation of expectation from participants’ previous use, except for the perceived enjoyment. The findings of this study have implications for the transportation sectors in planning their strategies to increase users’ continuance intention to use STIS services. Most of the current literature in mobile information services studies focused only on pre-adoption and have paid little attention to user’s continuance intention, especially in the context of smartphone apps or electronic information in the transportation system services. This study fills the theoretical and practical gaps by focusing on the post-adoption phase and developed an extended framework based on the ECM to explain the STIS continuance intention context. In addition, the topic is timely, as mobile information services have been flourishing in the current worldwide transportation sector services.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Wan Rani, Wan Suhaila
author_facet	Wan Rani, Wan Suhaila
author_sort	Wan Rani, Wan Suhaila
title	Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley
title_short	Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley
title_full	Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley
title_fullStr	Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley
title_full_unstemmed	Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley
title_sort	determinants of continuance intention of user on smartphone-based traveller information systems in the greater klang valley
granting_institution	Universiti Teknologi Malaysia
granting_department	Faculty of Built Environment & Surveying
publishDate	2019
url	http://eprints.utm.my/id/eprint/96157/1/WanSuhailaWanRaniPFABU2019.pdf.pdf
_version_	1747818642391695360

Determinants of continuance intention of user on smartphone-based traveller information systems in the greater Klang Valley

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