Customer satisfaction on panorama bus network system

User satisfaction is one of the main considerations when operating a successful city bus service from the perspective of both passenger and operator. An increase number of private vehicles in the city causes traffic congestion and it is the result because of low level of usage for public transportat...

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Main Author:	Mohd. Zahri, Faza Nadhirah
Format:	Thesis
Language:	English
Published:	2020
Subjects:	HE Transportation and Communications
Online Access:	http://eprints.utm.my/id/eprint/96896/1/FazaNadhirahMFABU2020.pdf.pdf
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id	my-utm-ep.96896
record_format	uketd_dc
spelling	my-utm-ep.968962022-08-28T03:45:53Z Customer satisfaction on panorama bus network system 2020 Mohd. Zahri, Faza Nadhirah HE Transportation and Communications User satisfaction is one of the main considerations when operating a successful city bus service from the perspective of both passenger and operator. An increase number of private vehicles in the city causes traffic congestion and it is the result because of low level of usage for public transportation in Melaka. Unattractive public bus system might be the reason why the usage of public bus in Melaka is low. Thus, performance analysis is crucial in order to improve the bus service provided by Panorama Bus Sdn. Bhd. as this is the only public bus service that were offered in Melaka Tengah district. Under the study, the performance of bus network system has been evaluated and identified on the selected route in case study area. For this purpose, quantitative method was applied in this study and a total of 143 passengers of Panorama bus were interviewed with a predetermined structure questionnaire to know their trip characteristic, level of satisfaction and opinion about the existing bus service. The results indicate that the performance of the bus network on those selected routes mostly at moderate level of service. Frequency and timetable variable are the factors that most affect moderate performance of bus network system on those routes in the case study area. In order to retaining the current passengers and to attract new passengers, the findings of this study can be utilized by the bus service operator and also the Melaka state transportation organization. 2020 Thesis http://eprints.utm.my/id/eprint/96896/ http://eprints.utm.my/id/eprint/96896/1/FazaNadhirahMFABU2020.pdf.pdf application/pdf en public http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:142712 masters Universiti Teknologi Malaysia Faculty of Built Environment & Surveying
institution	Universiti Teknologi Malaysia
collection	UTM Institutional Repository
language	English
topic	HE Transportation and Communications
spellingShingle	HE Transportation and Communications Mohd. Zahri, Faza Nadhirah Customer satisfaction on panorama bus network system
description	User satisfaction is one of the main considerations when operating a successful city bus service from the perspective of both passenger and operator. An increase number of private vehicles in the city causes traffic congestion and it is the result because of low level of usage for public transportation in Melaka. Unattractive public bus system might be the reason why the usage of public bus in Melaka is low. Thus, performance analysis is crucial in order to improve the bus service provided by Panorama Bus Sdn. Bhd. as this is the only public bus service that were offered in Melaka Tengah district. Under the study, the performance of bus network system has been evaluated and identified on the selected route in case study area. For this purpose, quantitative method was applied in this study and a total of 143 passengers of Panorama bus were interviewed with a predetermined structure questionnaire to know their trip characteristic, level of satisfaction and opinion about the existing bus service. The results indicate that the performance of the bus network on those selected routes mostly at moderate level of service. Frequency and timetable variable are the factors that most affect moderate performance of bus network system on those routes in the case study area. In order to retaining the current passengers and to attract new passengers, the findings of this study can be utilized by the bus service operator and also the Melaka state transportation organization.
format	Thesis
qualification_level	Master's degree
author	Mohd. Zahri, Faza Nadhirah
author_facet	Mohd. Zahri, Faza Nadhirah
author_sort	Mohd. Zahri, Faza Nadhirah
title	Customer satisfaction on panorama bus network system
title_short	Customer satisfaction on panorama bus network system
title_full	Customer satisfaction on panorama bus network system
title_fullStr	Customer satisfaction on panorama bus network system
title_full_unstemmed	Customer satisfaction on panorama bus network system
title_sort	customer satisfaction on panorama bus network system
granting_institution	Universiti Teknologi Malaysia
granting_department	Faculty of Built Environment & Surveying
publishDate	2020
url	http://eprints.utm.my/id/eprint/96896/1/FazaNadhirahMFABU2020.pdf.pdf
_version_	1747818694012043264

Customer satisfaction on panorama bus network system

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