Relationship of service quality and hospital accreditation on patient's satisfaction and loyalty

Relationship of service quality and hospital accreditation on patient's satisfaction and loyalty

Patient loyalty and its attributes are significant concerns for healthcare industries. A lot research has been done on this issue in numerous contexts but such research in the Malaysian healthcare industry is still scarce. This study investigated the relationship between service quality, hospital ac...

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书目详细资料
主要作者:	Azimian, Mohammad
格式:	Thesis
语言:	English
出版:	2018
主题:	H Social Sciences (General)
在线阅读:	http://eprints.utm.my/id/eprint/98245/1/MohammadAzimianPRAZAK2018.pdf
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