Relationship of service quality and hospital accreditation on patient's satisfaction and loyalty

Relationship of service quality and hospital accreditation on patient's satisfaction and loyalty

Patient loyalty and its attributes are significant concerns for healthcare industries. A lot research has been done on this issue in numerous contexts but such research in the Malaysian healthcare industry is still scarce. This study investigated the relationship between service quality, hospital ac...

Saved in:

書目詳細資料
主要作者:	Azimian, Mohammad
格式:	Thesis
語言:	English
出版:	2018
主題:	H Social Sciences (General)
在線閱讀:	http://eprints.utm.my/id/eprint/98245/1/MohammadAzimianPRAZAK2018.pdf
標簽:	添加標簽沒有標簽, 成為第一個標記此記錄!

相似書籍

The effect of service quality and management style towards folder management and registration service on patients loyalty in Medical Records Unit Hospital Universiti Sains Malaysia (HUSM) / Nur Amaleena Radzali
由: Radzali, Nur Amaleena
出版: (2011)

The relationship of service quality, customer satisfaction and loyalty in Celcom Malaysia
由: Voon, Sze Chee
出版: (2022)

The mediating effect of patient satisfaction between health clinic service quality and patient loyalty
由: Hamdan, Nur Salsabilah
出版: (2021)

Customer's satisfaction towards service quality of private hospitals in Kuching
由: Cha, Chon Heng
出版: (2011)

Relationship between perceived service quality, customer satisfaction and behaviour intention in airline industry
由: Balasubramaniam, Sangeetha
出版: (2010)

The relationship between quality factors, satisfaction, actual use and benefits of virtual programs for UAE youth
由: Alhammadi, Khulood Abdulbaset
出版: (2023)

The effect of leadership styles on service quality and price satisfaction and the moderating role of organizational culture in oil and gas industry
由: Bakheet, Almuharrami Suhail Saeed Mohamed
出版: (2022)

A study on customers’ satisfaction towards the quality of service counter at Lundu District Office / Cordylia Rose Miden
由: Miden, Cordylia Rose
出版: (2016)

A study on customer’s satisfaction towards automated teller machine service quality at CIMB Bank, Miri / Othman Eli
由: Eli, Othman
出版: (2011)

Consumers’ Consumption Values, Satisfaction and Loyalty Toward Mobile Payment Service Providers In China: Alternative Attractiveness As Moderator
由: Qi, Zhang
出版: (2023)

Effects of Sports Service Environment towards Users’ Satisfaction, Loyalty, and Reuse Intention in the Public Sports Facilities in Sarawak
由: Simon, Titus
出版: (2024)

Service quality and customer satisfaction: a study of house renting collection counter at Sarawak Timber Industry Development Corporation Tanjung Manis, Mukah / Amran Saili
由: Saili, Amran
出版: (2013)

To increase employee satisfaction and customer satisfaction towards service quality of Buildzone Engineering Trade and Supply
由: Jamian, Siti Hajar
出版: (2022)

Factors affecting loyalty among cooperative members in Sarawak / Asha Hairy Hadhari
由: Hadhari, Asha Hairy
出版: (2017)

Quality of Pos Malaysia Berhad’s delivery services / Mohamad Ali Mat
由: Ma, Mohamad Ali
出版: (2000)

Influence Of Perceived Service Quality, Social Media Marketing Activities And Patient Satisfaction On Patients Revisit Intention At Private Hospitals In United Arab Emirates
由: Wafi, Shaban M S
出版: (2023)

Modelling e-Satisfaction and e-Loyalty of Online Travel Agencies (OTAs) in the Accommodation Sector
由: Jiet Ping, Kiew
出版: (2024)

A study on customers’ brand loyalty toward domestic and foreign cosmetic products / Widya Hasly
由: Hasly, Widya
出版: (2011)

Quality environment 5S enhance service performance: a case study in Malacca State Government
由: Abdul Rahman, Siti Hajar
出版: (2013)

The moderating effect of analytical and intuitionbcognitive style on the relationship between job satisfaction factors and turnover intention
由: Yasir Hayat, Mughal
出版: (2016)

The influence of brand image on brand loyalty: a study at Telekom Malaysia Berhad / Noor Hazida Abdul Halim
由: Abdul Halim, Noor Hazida
出版: (2011)

Relationship between job satisfaction and work performance : a case study of Sarikei Hospital, Sarawak
由: Lu, Chan Woon
出版: (2010)

Determination of coping strategies and satisfaction of quality of life among Sarawak Malay entrepreneurs in Kuching / Nurullyana Mohd Jurji
由: Mohd Jurji, Nurullyana
出版: (2016)

Exploring the relationship of organizational culture on the employees’ satisfaction and performance at SeDIDIK Sdn. Bhd, Kuching / Felecia Durong
由: Durong, Felecia
出版: (2008)

The relationship between customer service training and customers satisfaction at Universiti Teknologi Malaysia, Skudai, Johor
由: Raman, Ravindran
出版: (2011)

Local Communities' Involvement, Relationship Quality, Self-Efficacy, and Sustainable Rural Tourism Development in Sarawak
由: Fong, Sook Fun
出版: (2016)

The influence of service quality on UiTM’s student perception towards roadside food stalls at Desa Ilmu / Abdul Syukor Yusop
由: Yusop, Abdul Syukor
出版: (2015)

A study on vendor buyer relationship: measuring customer’s satisfaction on Malaysian Healthcare Sdn. Bhd Maycare Kuching, Sarawak / Ahmad Mustanir Zamahari
由: Zamahari, Ahmad Mustanir
出版: (2012)

Smartphone for Learning Purposes: A Study on Service Quality and Customer’s Satisfaction among Undergraduate Students in Lagos State, Nigeria
由: Esechie, God'swill Ejeohiolei
出版: (2019)

Employee ownership and performance of state-owned entities of Pakistan: a moderated mediation analysis of psychology ownership, loyalty, motivation and satisfaction.
由: Javed, Tariq
出版: (2021)

The quality of chief integrity officer and ethical climate on the level of ethics and integrity and its relationship with organizational commitment : the case of federal government sector
由: Asmawati, Sajari
出版: (2019)

Customer service and maintenance system
由: Shamsudin, Adam
出版: (2006)

Green Service Management At High Technology Service Industry : A Case Study At Airasia Airline
由: Abdullah, Muhammad Azfar
出版: (2018)

An exploratory research on the centre for academic information services, UNIMAS, that whether this department meets the needs of the direct and indirect customers / Sulian Mohammad Alias
由: Mohammad Alias, Sulian
出版: (2001)

Listener satisfaction on Dayak song / John Rishi Onell
由: Onell, John Rishi
出版: (2007)

Factors influencing tourist's loyalty : Melaka River Cruise
由: Razak, Mirasukma
出版: (2013)

Relationship between Workplace Learning and Sustainable Lean Implementation with Continuous Improvement as Mediator : A Study of Lean Manufacturing in Malaysia
由: Lim, Agnes, Siang Siew
出版: (2019)

A study on consumers’ awareness and satisfaction on Agromas products / Dol Hadi Mili
由: Mili, Dol Hadi
出版: (2003)

A study of leadership qualities that effect organization performance.
由: Che Halim, Siti Sarah
出版: (2012)

The Factors Influencing Adoption Towards E-Hailing Services Among Users In Melaka
由: Embong, Nor Hamizah
出版: (2018)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group