Kepuasan pelanggan terhadap kualiti perkhidmatan kaunter: kajian perbandingan di jabatan imigresen dan jabatan pendaftaran negara
Counter services quality is being considered as one of the most important research topics in the context of human resource development, since it closely relates to customer satisfaction. Employee apathy, lacks of knowledge and skill, inadequate service operation systems, inflated customer expectatio...
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2000
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