A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur
Working satisfaction is one of the most important topics that need to be addressed. Currently, the increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic backgrounds, working in a team cou...
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2021
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my-uum-etd.101222022-12-07T00:31:42Z A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur 2021 Muhammad Syafiq, Othman Badlishah, Shahrizal Othman Yeop Abdullah Graduate School of Business Othman Yeop Abdullah Graduate School of Business HF5546-5548.6 Office Management HF5549-5549.5 Personnel Management. Employment Working satisfaction is one of the most important topics that need to be addressed. Currently, the increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic backgrounds, working in a team could lead to lower satisfaction in the workplace. The main purpose of this study is to investigate the perception of working relationships with older employees in terms of communicative teamwork, mutual learning, and communicating feedback towards working satisfaction among young employees at The Ministry of Defence, Kuala Lumpur. The population of this study was limited to 175 young employees of age 40 and below. Communication Accommodation Theory (CAT) was used in this study. The theory postulated that communicators from different social groups may influence interpersonal communication. The finding from this study indicated that young employees have a positive working relationship with older employees. They learned a lot from the older employees at the same time received positive feedback from the older employees. The findings can help both young and older employees to have a better understanding and improved relationship at the workplace. 2021 Thesis https://etd.uum.edu.my/10122/ https://etd.uum.edu.my/10122/1/permission%20to%20deposit-grant%20the%20permission-822592.pdf text eng staffonly https://etd.uum.edu.my/10122/2/s822592_01.pdf text eng public https://etd.uum.edu.my/10122/3/s822592_02.pdf text eng public other masters Universiti Utara Malaysia |
institution |
Universiti Utara Malaysia |
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UUM ETD |
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eng eng eng |
advisor |
Badlishah, Shahrizal |
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HF5546-5548.6 Office Management HF5546-5548.6 Office Management |
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HF5546-5548.6 Office Management HF5546-5548.6 Office Management Muhammad Syafiq, Othman A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur |
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Working satisfaction is one of the most important topics that need to be addressed. Currently, the increasing number of young employees in the workforce is attracting more benefits for the organizations. With the new era of workforce involving different demographic backgrounds, working in a team could lead to lower satisfaction in the workplace. The main purpose of this study is to investigate the perception of working relationships with older employees in terms of communicative teamwork, mutual learning, and communicating feedback towards working satisfaction among young employees at The Ministry of Defence, Kuala Lumpur. The population of this study was limited to 175 young employees of age 40 and below. Communication Accommodation Theory (CAT) was used in this study. The theory postulated that communicators from different social groups may influence interpersonal communication. The finding from this study indicated that young employees have a positive working relationship with older employees. They learned a lot from the older employees at the same time received positive feedback from the older employees. The findings can help both young and older employees to have a better understanding and improved relationship at the workplace. |
format |
Thesis |
qualification_name |
other |
qualification_level |
Master's degree |
author |
Muhammad Syafiq, Othman |
author_facet |
Muhammad Syafiq, Othman |
author_sort |
Muhammad Syafiq, Othman |
title |
A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur |
title_short |
A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur |
title_full |
A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur |
title_fullStr |
A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur |
title_full_unstemmed |
A study on the satisfaction of employees’ working relationships at the Ministry of Defence, Kuala Lumpur |
title_sort |
study on the satisfaction of employees’ working relationships at the ministry of defence, kuala lumpur |
granting_institution |
Universiti Utara Malaysia |
granting_department |
Othman Yeop Abdullah Graduate School of Business |
publishDate |
2021 |
url |
https://etd.uum.edu.my/10122/1/permission%20to%20deposit-grant%20the%20permission-822592.pdf https://etd.uum.edu.my/10122/2/s822592_01.pdf https://etd.uum.edu.my/10122/3/s822592_02.pdf |
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1776103746750644224 |