The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia

Previous studies have proven the effectiveness of transformational and transactional leadership styles with leaders' communication competencies towards job satisfaction among employees. However, relevant study in the Road and Transport Department (RTD) of Malaysia is limited. The purpose of thi...

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Main Author:	Mohd Zamri, Samion
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/10129/1/depositpermission_s823069.pdf https://etd.uum.edu.my/10129/2/s823069_01.pdf
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id	my-uum-etd.10129
record_format	uketd_dc
spelling	my-uum-etd.101292022-12-07T00:44:31Z The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia 2021 Mohd Zamri, Samion Azizan, Norizan School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment Previous studies have proven the effectiveness of transformational and transactional leadership styles with leaders' communication competencies towards job satisfaction among employees. However, relevant study in the Road and Transport Department (RTD) of Malaysia is limited. The purpose of this study is to identify the relationship between the two leadership styles, leader communication competencies and job satisfaction of employees in RTD. Quantitative methods were used in this study. Stratified random sampling was performed in a selection of different samples of 322 respondents consisting of staffing from various scheme staff within grades 40 to grades 19 from RTD branch in Klang Valley area. The research instrument used covered the leadership items from Multifactor Leadership Questionnaire (MLQ), the communication measures from Communicative Competency Scale (CCS) and the job satisfaction measurement using Minnesota Satisfaction Questionnaire (MSQ). Descriptive analysis was conducted to identify the characteristics of the study sample. The findings reported positive, strong, and significant relationships between interpersonal communication competence, transformational and transactional leadership styles with job satisfaction. Multiple regression analysis, however, showed that only two factors significantly influenced job satisfaction, namely communication competence (p = 0.00) and transactional leadership styles (p = 0.41) at p<0.05. Future research should examine more aspects of leadership styles in order to determine which style would be the most dominant in enhancing job satisfaction amongst RTD employees. 2021 Thesis https://etd.uum.edu.my/10129/ https://etd.uum.edu.my/10129/1/depositpermission_s823069.pdf text eng staffonly https://etd.uum.edu.my/10129/2/s823069_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Azizan, Norizan
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Mohd Zamri, Samion The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia
description	Previous studies have proven the effectiveness of transformational and transactional leadership styles with leaders' communication competencies towards job satisfaction among employees. However, relevant study in the Road and Transport Department (RTD) of Malaysia is limited. The purpose of this study is to identify the relationship between the two leadership styles, leader communication competencies and job satisfaction of employees in RTD. Quantitative methods were used in this study. Stratified random sampling was performed in a selection of different samples of 322 respondents consisting of staffing from various scheme staff within grades 40 to grades 19 from RTD branch in Klang Valley area. The research instrument used covered the leadership items from Multifactor Leadership Questionnaire (MLQ), the communication measures from Communicative Competency Scale (CCS) and the job satisfaction measurement using Minnesota Satisfaction Questionnaire (MSQ). Descriptive analysis was conducted to identify the characteristics of the study sample. The findings reported positive, strong, and significant relationships between interpersonal communication competence, transformational and transactional leadership styles with job satisfaction. Multiple regression analysis, however, showed that only two factors significantly influenced job satisfaction, namely communication competence (p = 0.00) and transactional leadership styles (p = 0.41) at p<0.05. Future research should examine more aspects of leadership styles in order to determine which style would be the most dominant in enhancing job satisfaction amongst RTD employees.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Mohd Zamri, Samion
author_facet	Mohd Zamri, Samion
author_sort	Mohd Zamri, Samion
title	The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia
title_short	The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia
title_full	The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia
title_fullStr	The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia
title_full_unstemmed	The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia
title_sort	relationship between leadership and communication with job satisfaction in the road transport department (rtd) of malaysia
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2021
url	https://etd.uum.edu.my/10129/1/depositpermission_s823069.pdf https://etd.uum.edu.my/10129/2/s823069_01.pdf
_version_	1776103747694362624

The relationship between leadership and communication with job satisfaction in the Road Transport Department (RTD) of Malaysia

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