Kepuasan Komunikasi di Institusi Ketenteraan

The purpose of this study is to investigate the communication satisfaction in the military institution. The primary objective of the study is to measure the level of communication satisfaction and to identify the variables that have significant correlation with communication satisfaction. The respon...

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Main Author:	Zulkefli, Ismail
Format:	Thesis
Language:	eng eng
Published:	2002
Subjects:	HD28-70 Management Industrial Management
Online Access:	https://etd.uum.edu.my/1015/1/ZULKEFLI_ISMAIL.pdf https://etd.uum.edu.my/1015/2/1.ZULKEFLI_ISMAIL.pdf
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id	my-uum-etd.1015
record_format	uketd_dc
spelling	my-uum-etd.10152013-07-24T12:10:02Z Kepuasan Komunikasi di Institusi Ketenteraan 2002 Zulkefli, Ismail Sekolah Siswazah Graduate School HD28-70 Management. Industrial Management The purpose of this study is to investigate the communication satisfaction in the military institution. The primary objective of the study is to measure the level of communication satisfaction and to identify the variables that have significant correlation with communication satisfaction. The respondents for this study are 243 soldiers from various rank (Ranks of File) from Ordnance Depot in Kedah, Perak and Kuala Lumpur. The instrument used for the study is adopted from a set of questionnaires developed by Downs & Hazen (1977 & 1993). The instrument used for this research is well known as 'Communication Satisfaction Questionnaires' (CSQ). The analysis of the data is done by using descriptive and inferential statistics. A significant positive relationship was found between independent variables and communication satisfaction. The findings revealed that independent variables were significantly correlated with communication satisfaction. The findings also shows that the level of communication satisfaction depended on the size and structure of the organization. Among the independent variables, communication skills is highly correlated with communication satisfaction. Communication skills with the largest beta value has the greatest influence on the dependent variable. The study also enable the Ordnance Corp to have its measurement on communication satisfaction. It is interesting to note that the demographical factor such as length of service has no correlation with communication satisfaction. The result of ANOVA test indicated that there is no significant different caused by the demographical factors on communication satisfaction. 2002 Thesis https://etd.uum.edu.my/1015/ https://etd.uum.edu.my/1015/1/ZULKEFLI_ISMAIL.pdf application/pdf eng validuser https://etd.uum.edu.my/1015/2/1.ZULKEFLI_ISMAIL.pdf application/pdf eng public masters masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
topic	HD28-70 Management Industrial Management
spellingShingle	HD28-70 Management Industrial Management Zulkefli, Ismail Kepuasan Komunikasi di Institusi Ketenteraan
description	The purpose of this study is to investigate the communication satisfaction in the military institution. The primary objective of the study is to measure the level of communication satisfaction and to identify the variables that have significant correlation with communication satisfaction. The respondents for this study are 243 soldiers from various rank (Ranks of File) from Ordnance Depot in Kedah, Perak and Kuala Lumpur. The instrument used for the study is adopted from a set of questionnaires developed by Downs & Hazen (1977 & 1993). The instrument used for this research is well known as 'Communication Satisfaction Questionnaires' (CSQ). The analysis of the data is done by using descriptive and inferential statistics. A significant positive relationship was found between independent variables and communication satisfaction. The findings revealed that independent variables were significantly correlated with communication satisfaction. The findings also shows that the level of communication satisfaction depended on the size and structure of the organization. Among the independent variables, communication skills is highly correlated with communication satisfaction. Communication skills with the largest beta value has the greatest influence on the dependent variable. The study also enable the Ordnance Corp to have its measurement on communication satisfaction. It is interesting to note that the demographical factor such as length of service has no correlation with communication satisfaction. The result of ANOVA test indicated that there is no significant different caused by the demographical factors on communication satisfaction.
format	Thesis
qualification_name	masters
qualification_level	Master's degree
author	Zulkefli, Ismail
author_facet	Zulkefli, Ismail
author_sort	Zulkefli, Ismail
title	Kepuasan Komunikasi di Institusi Ketenteraan
title_short	Kepuasan Komunikasi di Institusi Ketenteraan
title_full	Kepuasan Komunikasi di Institusi Ketenteraan
title_fullStr	Kepuasan Komunikasi di Institusi Ketenteraan
title_full_unstemmed	Kepuasan Komunikasi di Institusi Ketenteraan
title_sort	kepuasan komunikasi di institusi ketenteraan
granting_institution	Universiti Utara Malaysia
granting_department	Sekolah Siswazah
publishDate	2002
url	https://etd.uum.edu.my/1015/1/ZULKEFLI_ISMAIL.pdf https://etd.uum.edu.my/1015/2/1.ZULKEFLI_ISMAIL.pdf
_version_	1747827042939830272

Kepuasan Komunikasi di Institusi Ketenteraan

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