An evaluation of the occupational stress among the employees

This is an evaluation study on the occupational stress experienced among the employees in an insurance company. The employees were selected from the healthcare business unit which consists of four different departments namely medical claim operation, mediclinic, medicheck and cost containment. It ha...

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Main Author:	Siti Nur Fathihah, Azmi
Format:	Thesis
Language:	eng eng
Published:	2021
Subjects:	HF5549-5549.5 Personnel Management Employment
Online Access:	https://etd.uum.edu.my/10159/1/depositpermission_s824518.pdf https://etd.uum.edu.my/10159/2/s824518_01.pdf
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id	my-uum-etd.10159
record_format	uketd_dc
spelling	my-uum-etd.101592022-12-18T02:08:38Z An evaluation of the occupational stress among the employees 2021 Siti Nur Fathihah, Azmi Hassan, Zuraida School of Business Management School of Business Management HF5549-5549.5 Personnel Management. Employment This is an evaluation study on the occupational stress experienced among the employees in an insurance company. The employees were selected from the healthcare business unit which consists of four different departments namely medical claim operation, mediclinic, medicheck and cost containment. It has three main objectives. The first objective is to determine the level of occupational stress experienced by the employees. The second objective is to determine the factors (external stressors) that caused occupational stress among the employees. The third objective is to determine if demographic variables such as gender, marital status, age groups, position, education level, length of service and department have an impact on stress level. The finding of this study showed that generally the employees were experiencing low occupational stress level. The most common factors that caused occupational stress among the employees are work overload, time management and work condition. In term of demographic variables, the finding showed that employees in medical claim operation department were experiencing higher occupational stress level compared to other departments. The result proved that both hypotheses are accepted. There is relationship between external stressors variables namely work overload, inadequacy and reward system with occupational stress level and there is relationship between demographic variables namely department with occupational stress level. This finding implied that employees were able to cope well with the demand and challenges of the working environment as they were experiencing low occupational stress level. Nevertheless, company should maintain this by helping its employees to achieve mental, emotion and physical preparedness to cope with occupational stress effectively 2021 Thesis https://etd.uum.edu.my/10159/ https://etd.uum.edu.my/10159/1/depositpermission_s824518.pdf text eng staffonly https://etd.uum.edu.my/10159/2/s824518_01.pdf text eng public other masters Universiti Utara Malaysia
institution	Universiti Utara Malaysia
collection	UUM ETD
language	eng eng
advisor	Hassan, Zuraida
topic	HF5549-5549.5 Personnel Management Employment
spellingShingle	HF5549-5549.5 Personnel Management Employment Siti Nur Fathihah, Azmi An evaluation of the occupational stress among the employees
description	This is an evaluation study on the occupational stress experienced among the employees in an insurance company. The employees were selected from the healthcare business unit which consists of four different departments namely medical claim operation, mediclinic, medicheck and cost containment. It has three main objectives. The first objective is to determine the level of occupational stress experienced by the employees. The second objective is to determine the factors (external stressors) that caused occupational stress among the employees. The third objective is to determine if demographic variables such as gender, marital status, age groups, position, education level, length of service and department have an impact on stress level. The finding of this study showed that generally the employees were experiencing low occupational stress level. The most common factors that caused occupational stress among the employees are work overload, time management and work condition. In term of demographic variables, the finding showed that employees in medical claim operation department were experiencing higher occupational stress level compared to other departments. The result proved that both hypotheses are accepted. There is relationship between external stressors variables namely work overload, inadequacy and reward system with occupational stress level and there is relationship between demographic variables namely department with occupational stress level. This finding implied that employees were able to cope well with the demand and challenges of the working environment as they were experiencing low occupational stress level. Nevertheless, company should maintain this by helping its employees to achieve mental, emotion and physical preparedness to cope with occupational stress effectively
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Siti Nur Fathihah, Azmi
author_facet	Siti Nur Fathihah, Azmi
author_sort	Siti Nur Fathihah, Azmi
title	An evaluation of the occupational stress among the employees
title_short	An evaluation of the occupational stress among the employees
title_full	An evaluation of the occupational stress among the employees
title_fullStr	An evaluation of the occupational stress among the employees
title_full_unstemmed	An evaluation of the occupational stress among the employees
title_sort	evaluation of the occupational stress among the employees
granting_institution	Universiti Utara Malaysia
granting_department	School of Business Management
publishDate	2021
url	https://etd.uum.edu.my/10159/1/depositpermission_s824518.pdf https://etd.uum.edu.my/10159/2/s824518_01.pdf
_version_	1776103754773299200

An evaluation of the occupational stress among the employees

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